Novotel Liverpool Centre    

The food

To warm in room

The location, the standard and with no doubts also the staff in the reception.

There should be a faucet at the toilet. Would have been much more convinient,

I arrived at 1pm - 1 hour early for check in. I wasn't well at the time and the lady kindly let me book in early. But......

Her manager then shouted across the hall to tell her off! not a good start. Room way to hot, air con broke and leak in sink. Reported to reception but nothing happened. room clean enough, but looking a little jaded.

The location and very comfortable bed.

Slow check-out and being overcharged although this was resolved when I challenged my bill

Location, Cleanliness, Privacy

Size of room, layout of room (Toilet and sink in different room, have to handle two door handles on the way)

Location was excellent. 2nd room was lovely.

We have stayed at a few very nice Novotels over the years but i was very disappointed with Liverpool. First room on the 8th floor had a very badly stained carpet and a huge blood stain on the spare pillow. A very nice chambermaid working nearby changed the pillow for me but i went downstairs and asked for another room. Our second room on the 9th floor was much cleaner. The bed and the pillows were lovely. However, on the second day (Fri) we returned to the hotel at approximately 9pm to find the room had not been cleaned/touched. My husband went downstairs to complain but no action was taken. We were glad to leave early Sat morning.

Proximity to city centre, modern, friendly staff. Overall I world be happy to return.

Rooms got quite warm during the night and potential for noise from street (accepting it was bank holiday weekend).

Good location, spacious well equipped room

cost of breakfast

Location was fab

Very expensive drinks in the bar area

Nice room. Clean Good breakfast

Limited in room tea/coffee No rooms with views.... Except our corner room allowed view into another bedroom & vice versa.

Everything good hotel, very modern and clean

Very nice breakfast. Good pool. Very pleasant staff. Quiet - we could not hear other guests at all so very relaxing.

With 2 teenage children with grandma I found the area on an evening a bit intimidating.

The staff on Reception were very friendly and helpful,the rooms are stylish and comfortable,the bar is a good place to relax and the pool and gym are a real bonus.The location is excellent for shopping and visiting the sights and museums in the city.

The breakfast is expensive.

The location is fantastic, the design is modern and fresh.

The room was shabby in parts (dirty curtain, hooks almost falling off the wall, stains on carpet and wall). The room was very warm and couldn't be cooled down properly. The cooked breakfast was very disapointing... The scrambled egg looked and tasted very odd, the sausage looked raw in the middle, the mushrooms were swimming in oil... The wifi is also very expensive! £4 for one hour... I get the feeling wifi should be offered free to guests in this day and age...

Great location.

Location and room

A bit expensive

excelent location, good breakfast, confortable room, helpful staff. Good value for money

Executive rooms were clean and spacious. Great if you have a baby with you. There's enough room to comfortably fit a cot and give the baby (and parents) a decent sleep.

Quality of the food at breakfast was distinctly average and service at breakfast even worse. We had to ask (10 minutes after having sat down) to be served tea and coffee, then wait a further 10 minutes before they arrived.

Nice oocation and have stayed their on business.

The room was so hot that we didnt sleep, not really a break! tried to get it sorted but with little luck!!

comphy beds great shower and location

expensive breckfast so we didnt eat there

Great hotel, great location, staff very helpful.

Have had better breakfasts.

Beds really comfy In city centre Breakfast really nice

Nothing

Service. Clean. Rooms. Pool

staff were very friendly, facilities in the room were excellent, the shower in the Exec room was amazing! everything we needed...

Very convient to city centre. Staff was very helpfull. Clean hotel with plenty off heat.

Everything ok.