Novotel Birmingham Centre    

the hotel is clean,the staff is good,food is good

nothing

service`

price

room good, but did not make a success of the coffee making machine.

Bed too near to the bathroom.

Everything. Hotel was brill. Staff were out of this world. Dina on reception should be promoted.

Nothing.........

Good decor in main areas. The breakfast was good and pleasant staff. Room was quite big and comfortable.

Tiny toilet stuck away in the corner (why separate from bathroom?) - it felt like being in an outside toilet in a cheap B&B. Ironing board with the iron mount taking up 25% of the ironing area - useless. Profiteering - when I tried to book the same room again, the price had risen to almost double due to 'Birmingham being busy that night.'

The room was lovely; good layout and plenty of space and detail has gone into the rooms.

The toilet area could be improved to match the level of the room. It seems a little out of place and old.

convenience of location . car parking facilities close by and safe The staff were pleasant and efficient

I did not think it was up to 4* standard at all and thought that some of the travel lodges that I have stayed in were as good The cooked breakfast was disappointing for both days the quality of the food products was not good.They ran out of foods and were not replaced within a satisfactory time frame. Some of the foods eg tomatoes were not cooked enough I really disliked the coffee, it was stewed, would have preferred a proper cafettierre of fresh coffee

Comfy bed, neat and clean hotel

Parking price, paying for wifi

great hotel great city night life brill

Clean, central location.

Bed was a bit hard for me.

friendliness

sauna not on no pool

Room, staff, location, food and conference facilities

Would have expected cheaper room rate as a delegate but got cheaper rate on booking.com

The place in general.

The minibar did not work. But it happens. It is normal.

The location, very close to the canal and its restaurants, not far from the centre and its many shops.

The on-demand film system does not work at all. Tried to watch Argo,les Miserables, neither worked.

The staff was really nice, friendly and helpfull. Unfortunately I had quite a many problems during my stay and they always apologized throughly and at the end made a decent reduction to my total price. However, as my office covers the bill I would have preferred to have a pleasent stay and working conditions than the discount. The location was very good.

When I first arrived, the room (executive) that I had book was not available so they put me to superior room for the first night (and reduced the price). The first room was really noicy and the bed quite unconfortable. I defenitely expected more from the executive room, basically it's the same as superior but it has a bathrobe and slipper, coffee machine and stereosystem. The curtains were really dirty and all the room seemed to need a renovation. I stayed 6 nights and two blackouts happened (no electricity for almost 1,5hrs, only on our floor). The internet connection is really bad, the cable connection was included to the room price but I could not make it work. The wifi (9,90 per day) comes and goes. My toilet was leaking (dropping for 30 min after you flushed it, very annoying when you try to sleep) and nothing was done even though I mentioned it to the receptionist the very first morning (and they promised to fix it). Two times the cleaning lady did not fill the bathroom items or minibar, last night they did not change the towels (they had done that every day). The phrase I heard very many times: "I'm sorry, this usually works". I'm still waiting for them to cancel the preauthorizasion made to my credit card (which they promised to cancel already a week ago). I could maybe stay here one night on a holiday if the price was good, but I would never go there again if I needed to work

Man on reception was rude. Went for breakfast at 9am and everything was gone, breakfast finished at 10.30.

Friendly reception staff Card access in lift Nice bathroom

Room could have done with a lick of paint

Love the hotel,near to the clubs,shops etc,very clean environment and friendly staff

N/a

Rooms were very comfortable. Staff were very friendly. Parking very secure and resonably priced. Short walk to city center.

Evening Restaurant service was slow took 45 minutes to recieve our main meals.

Location, friendly staff.

Thought price was high, breakfast expensive when half the price yards down the road

we hold my daughters hen week end at your hotel there was 22 of us and even though only a small number stayed at your hotel we were made welcome as a meeting point,

Frendy staff always ready to help, good choice for breakfast. Car parking on site secure below the hotel.

nothing

Easy access from yhe motorway Goog parking Location Facilities(Eating,Drinking} Staff Clean

Room was a bit warm

The room was perfect as was the location.

We had arrived with a lot of luggage and no one actually helped us with the luggage and we had to organise the luggage trolley ourselves even though we were with parents, who were all above 60 years old.

Good staff and good locatioin.

Rooms too warm and wasn't warned about function party til arrival. Car parking and breakfast very expensive considering very close alternative far cheaper.