Novotel Birmingham Centre  

Staff were really friendly, good location for the nia. We visited this hotel because we wanted somewhere close to stay so we could just walk to a concert. This hotel was perfect, good secure parking, easy to find, close to lots of bar's and places to eat. Room was fantastic, we chose to upgrade for an extra £15 which was well worth it, seperate toilet to the bathroom which was good. Lovely bed, internet access, tv, Bose ipod doc. Highly recomend this hotel.....we will definately stay again. Oh and the Breakfast was out of this world, lots of choice.

The free internet was unavailable, but there was so much to do that it wasn't an issue.

The hotel was well-located, the staff were helpful, efficient and friendly, the room was quiet, clean, well-designed and well-equipped, representing very good value-for-money and positively exceeded expectations.

We were only there for 1 night did not use any facilities. The room was very quiet, we liked having a separate toilet and bathroom.

We would have liked to have automatic free wireless

Iam impressed !! as a very frequent traveler I have the pleasure/displeasure in staying at many hotels ranging from £40 to £300 per night , its hard to find a better value hotel than this one , the staff , food , and cleanliness are up there with the best that I have stayed in !! Thank you for your total professionalism

I noticed the the jam tree was slightly out of parallel with the ketchup botttle !!! Mr sarcasm Chairman of the british OCD society :)

Clean, modern and friendly staff.

Parking expensive if you go out in your car and back several times. A ticket each time is painful. How about a fixed charge for guest parking of £10 per day however many times you go in or out.

Liked the location .staff friendly ...not happy about parking ,should have came with room or at a discount ,anyway,the rooms needed up dating on paint etc .was basic but still comfortable ..stayed at the novotel as a treat for the new year ...for the money we paid it was good ..but if I had paid more .I feel as..if we had been robbed .....drinks tea /coffee more milk needed ..toilet a little small and needed work on it ...walls etc ...carpet in corridor needed a lot of attention and veiw from window could have been better ...office block ..main reception is totally different to the rest of the building ...needs a totall re-vamp..

On arrival ...parking was not noticeable from the road ....main enterance was dirty ,mainly uesd as an smoking area ,,not a pretty sight and does'nt make a good impression at all ...we did use the door to entre the building from the car park ..a nail was sticking out from the metal plate and pulled my husbands jumper,,,did tell reception but nothing done about it .... reception is very nce but the rest of the building needs a re vamp......would recommend to a friend ..but only after I had made them aware of my stay ..

Friendliness of the staff

Parking facilities

The staff were very professional and helpful. The hotel has a modern feel and is very conveniently located for the Symphony Hall and conference centre. Food was good and with good menu choice.

Room could have been a little cleaner, There was red ink? stains on the carpet.

The location to the NIA, and ability to park. Breakfast was good. Modern style made a change.

Not very comfortable, or welcoming. Tiny bath, and toilet was 'in a cupboard'. The carpet in the room was covered in very ominous looking brown stains.

Central location

Even though room had double glazing, it was very noisy at night until the early hours of the morning.

Clean,convient and well priced(with the discount).

Car park was full at time of arrival. Unclear a fee of £14 would be requested if I had the opportunity to park on site. Had to rely on nearby ncp car park. Wouldn't have been great if I had the children with me. Parking must be made clearer on the website.Guaranteed parking provision if you book iin advance would be an excellent idea!

The Novotel seemed very glam, and lovely decorated for the christmas season. The car park was very useful being onsite and secure. The Comfort of the bed and bedding was amazing. Breakfast was very good, offering a wide range of foods.

The 'fluffy' dressing gown was not so fluffy, it was more startchy, and there was only one set for a two person booking. There was no price list for the mini bar and only enough coffee for one cup each with no bottled water for the kettle. The sink also smelt of sewage when the tap was running.

Excellent location and ample underground parking

Noisey revellers both outside the hotel until 4 am (I appreciate the hotel has no control over this) and inside the hotel where christmas parties were being held on both nights.