Novotel Glasgow Centre  

booked this hotel because we needed to be near King Tut's for a concert

Staff were friendly and the hotel is in an excellent location

Excellent location for theatre

Rooms not available at check-in.However we were there a touch early -1.45

The receptionist was very friendly

We were offered an upgrade with free movies and internet access and the breakfast was lovely plus we got a nespresso machine in the room to play with.

the toilet was separate from the bathroom and not as modern as the bathroom. The bed was uncomfortable considering it was an executive room. the wifi didn't work as easily as it was explained.

The inital welcome when we arrived was excellent and the girl at reception was extremely professional and helpful.

The girl at reception on our departure was extremely abrupt and downright rude. She was French (Benedicti), was her name, I think. She spoiled our very positive experience and opion of your hotel. Pity as I think we may have returned.

Staff were extremely welcoming and helpful

Comfy bed, Central location, Breakfast; good selection. Friendly staff.

Staff were excellent, friendly & helpful.

The hotel was spacious and staff were welcoming.

Outside noise due to location of room and also there was a smell of urine in the room the toilet was located in. Room looked clean but did have an odour. I did not feel that the rooms were of any higher a standard than those of the travelodge/premier inn.

Location and facilities.

n/a

Location was ideal as we were attending a concert nearby. The staff were very friendly and the room was modern and clean.

Having to pay for wifi. Don't see the point of this and it is an important actor when I choose hotels.

Room was spacious as compared to other European hotels. The offered 2-for- 1 for breakfast which we didn't try as it was still very costly.

We didn't like the quilt covers as they were little rough and used to make too much of sound which is very disturbing while sleeping. Not so close to Central/Queen Station of Glasgow. No water in the room at least a small bottle a day is expected from a brand name like Novotel. No free wifi inspite of I being a member.

The room was cool and reasonably quiet. Breakfast was excellent

Friendly efficient staff.

Nothing

price of room on internet. offer to upgrade for £10 pn which was very reasonable for what you got.

price of breakfast. milk in room could have been fresh as there is a fridge - milk portions are horrible.

Very helpful friendly staff, clean & comfy & had everything you need for a city break!

Great location, helpful staff, room immaculately clean & comfy, and very reasonably priced bar with good selection of fizz by the glass - highly recommended!

The shower.

Very helpful staff

All the staff were more than charming and helpful.

we got into the car park but it had very few places.

Being able to park in the basement car park for my entire stay was a bonus.

I thought the bed wasn't as comfy as I was expecting from a Novotel. I stayed for 4 nights and therefore it wasn't just a one night stay. My Thai Chicken Curry from the restaurant wasn't good value for money. The burger and chips were good. Possibly changes to the menu required to improve the food.

A great location

Room needed updated few scrapes and scratches on walls and doors.

The staff were very friendly and helpful.

I would be disappointed if I had paid the supposed standard room rate of £185.

The bathroom was lovely and the room was clean.

However we had an issue with the shower at the begining. There was insufficient toiletries. Also did not enjoy the 10am fire alarm new years day or being ripped off for breakfast with a 'buy one get one free' offer that turned out to be a load of nonsence!