Novotel London Excel  

The helpfulness of the staff. Very friendly and lovely to deal with.The breakfast was beautiful with fresh fruit and full english available. There was even gluten free bread availabe on request.The view fron the dining room was also lovely.

The staff is excellent:friendly, professional, capable... Being a seasoned traveller, I can say these qualities are not that easy to find... Especially when they relate to all the staff!

The first room I was given (on the 3rd floor) was simply unacceptable. I asked to change, and was given a room on the 4th floor (reception staff was reluctant, as there were works on that floor, but I must say the workers were the quieter crew I have ever seen - and heard: I'd hire them, should I need any work done at home!) which was much better, but still not up to the usual "superior room" standards at Novotel. When you choose a Novotel, you do it because you know what to expect: this is not the case with Novotel Excel: the common areas - resataurants, lobby, ecc.. - are very well decorated, and very nice, but this cannot be said for the rooms (at leats, not those on the 3rd and 4th floor), This was kind of disappointing, as I always stay at Novotel or Novotel Suite, when there is one where I have to go. The wi-fi (thorugh Orange France) did not work, but it got my payment (9.9 euro): I have receipt of the payment, but never received the login code, and though I had to pay for wired connection (14.5 £), as I needed to work for a few hours, reception told me they could not refound the price I paid for Orange. I am afraid I will avoid Novotel Excel, should I be in the area again, though, as said above, staff is really nice.

The wonderful customer service - we were not given the room we had reserved, so were given a complimentary upgrade to a suite.

The quality of the furnishings in the room was quite poor; there were marks on the wall, stains on the curtain and chips out of the wooden furniture. However, the cleanliness and comfort were brilliant and far outweighed these minor faults.

Perfect location for the O2 arena, very short trip there and back.

The hotel was very comfortable and clean (except the used band aid under the bed) Stall were pleasant and helpful.

The hotel was at the end of the train route.

Very close to Excel Fair Grounds, good service, reasonable price.

We loved the design of the hotel: very creative, designed with taste. We were impressed. As we like the Docklands area, we think the hotel's location is great: peaceful, beautiful and the dlr station is very easy to reach.

We didn't like that the window couldn't be completely opened but is understandable and also the bar was a bit too quiet.

It was a very modern hotel, the room service was spot on

Room was too hot as the air-conditioning didn't work properly and the window was kind of chained so that you could only open it a few inches

We enjoyed our stay at Novotel - we couldnt fault anything. We found the room, facilities and breakfast outstanding. Staff were very friendly, efficient and organised. We will choose this hotel again - it was a good location to go to the o2 arena which was where we were going. Quick trip on the Tube taking no more than 10 minutes.

Locatino close to London City Airport

Small room poorly laid out. Toilet separate from rest of bathroom. Gap in between bathroom doors was embarrasing for colleagues sharing. Desk lamp fixed to table right next to the tv annoying.

Good location for o2, good car park, comfortable bed, nice and quiet.

There is nothing around the hotel other than Excel centre- which is fine if you just want a base for the o2.

Good location for the O2 arena. Cheap. Very clean and modern.