Novotel London Heathrow Airport

Handy for the airport, good value for money and the breakfast was very good, we were also upgraded which was nice.

Very close to Heathrow Airport.

For a Novotel branded hotel, the room is very old and intensely used. The breakfast, though, was the worst - it took me 30 min just to get sitted; the staff was running in and out of the kitchen, getting food just to barely fill the empty plates, which became empty again in seconds. Very bad planning. Finally, at the counter desk I asked about taxi fares: the said £9 to Heathrow, just about the same as the Hoppa Bus for 2 pax. However, when we arrived at the airpport, the taxi driver made me pay £13,50 and he said the hotel was aware of the price.

Ease of booking and facilities at the hotel. All the Staff were very helpful from reception, to restaurant to bar staff.

I ordered Breakfast in the room. Which was delivered promptly for £3.00 charge, but it was stone cold! Didn't enjoy it at all. :(

The price location decor breakfast was so tasty and fresh just what we needed before our flight to bali

Room was quiet and temperature ok

Good service and the room is comfortable

The staff was excellent, the food in the restaurant was ok, the breakfast excellent quality. From the hotel you can take a cab to the airport 9 pounds or take the hopa bus 4 p.

1) You have to pay to get internet. 2) I took a standard room the bed's clothes were old .. It wasn't good sleep in there ... 3) Not sure if you think it is expensive to pay 15 pounds a main course ... however the food was ok. 4) There is nothing to do outside the hotel.

Cost of internet connection

Closeness to Heathrow

free newspapers, nice breakfast, quiet room, the price was right!

the fact that i had to pay £4 each way from the airport for my wife and i. Most hotels abroad run a courtesy bus.

Location

Swimming pool was cold.Lack of a family changing area - essential with young children.

Clean. Good layout. Near airport. Decent restaruant on-site. Reasonable value for money.

Misleading ad. I had to show my booking (printed out from my computer) included a free breakfast before the staff gave it to us. Free Internet access would attract you a lot more business. I dislike being charged for my room (a month in advance roughly) before the date of the booking, even if it is non-refundable. Suggests you have cash flow problems and are not customer-friendly.