Novotel London Heathrow Airport    

Achei excelente a localizacao e o conforto do hotel. Tem um onibus que vai do terminal 1 e deixa voce na porta do hotel (voce precisa ter dinheiro trocado para pagar o onibus pois eles nao trocam grandes valores). O quarto e amplo, confortavel e com moveis novos e limpos. Tem uma area de bar e restaurante com grande variedade de opcoes de alimentacao como sanduiches, sopas, carnes, pizza e se preferir apenas petiscar tambem ha varaias opcoes. Os recepcionistas sao bastante atenciosos bem como os garcons do restaurante. Adorei minha estadia la e recomendo.

Fica muito próximo ao aeroporto, muito fácil e rápido o serviços de taxi e transfer.

Fiquei por dois dias e tive uma viagem ao Marrocos, fiz nova reserva para volta de um apartamento duplo (duas camas) e a fazer check in percebi que havia uma cama casal e um sofá cama. Foi desconfortável pois não aceitei a condição do hotel, mudei para outro e ainda tive que desembolsar mais por isso.

O hotel é muito bom, as acomodações, o café da manha, o atendimento. Achei melhor ficar perto do aeroporto pois tinha apenas 3 dias em Londres.

Não propriamente no hotel, mas em como chegar ao hotel. Primeiro, o hotel não tem onibus proprio,né uma linha que serve os hotéis ao redor. Segundo, assim em qualquer terminal que chegar, você deve ir até a "Central Bus Station". Chegando lá tem que comprara a passagem de ida e volta (7 Libras) para a lina h1 (que "teoricamente" passa a cada 20 minutos) que vai até o Hotel (15 minutos), pois tem outras linhas que servem outros hotéis. Até entender se perde bom tempo. A propósito se quiser ir ao centro de Londres, retorne a Central Station para pegar o Metro (Tube) que demora mais de uma hora.

As principais vantagens do hotel, são a sua localização, muito próxima ao Heathrow, menos de cinco minutos. O fato de ter um ônibus na porta fazendo a conexão com o terminal 1. e alem disto o quarto é bem confortável, para um hotel de aeroporto, e o quarto é bem silencioso.

Como ponto negativo, posso citar o atraso no serviço de despertador, atrasou 25min e o fato do café só abrir a 06hrs.

Staff helpful.. Very clean & facilities very good

Nothing.

The hotel is very handy for Heathrow.

Bit noisy at night from guest traffic to and from rooms, probably to be expected given the nature of the hotel, ie passengers transiting through Heathrow at all hours.

convenient for airport

Liked everything about the hotel

I booked online and expected free hotel shuttle bus. At checkiin I thought breakfast was included. Extra charge for internet. Extra charge for continental breakfast.

The pool and restaurant were great for relaxing before our early flight the next day. The food was excellent and it was nice to have vegetarian options. The airport shuttle was prompt and efficient. The staff were friendly and helpful

Staff very welcoming, rooms spacious and spotless and comfortable beds!

Despite booking a room for 3 adults, we only had 4 pillows between us. 2 each would have been nice.

nice comfortable beds reasonably priced bar drinks good buffet breakfast very friendly and happy staff

nothing

As returning guest being valued and appreciated. Rooms are ok, complete breakfast, pretty good. Nice atmosphere in bar.

Taxi can be troublesome, hotel blames taxi, taxi blame hotel.

Everything,I found the staff friendly ,and very helpful ,

the location to terminal 5 heathrow

the long wait for table for dinner and the fact the staff were trying to force people to have the buffet to make their lives easier.

ideal location for Heathrow and found the hotel to be very clean and comfortable.

Size of room, comfy bed, excellent facilities, very clean

Reasonable value and helpful staff.

Sofa bed wasn't made up, we arrived at 11pm and so couldn't be bothered to report this and did it ourselves. No shampoo in room.

The rooms were clean and comfortable. The coffee and service received from our waitress was perfect! She helped more with our questions than the reception staff! Overall very pleased with our stay.

Reception staff were not overly helpful and I felt I couldn't approach them. No one smiled! And food trays were left in the corridors over night!

Layout and decor.

Restaurant to small and slow service.

Close to the airport

The Internet we had to pay for did not work properly. Dinner was ok but the dessert was not timely, I had to ask the waitress when it was coming and it was supposed to be warm. The bed we had seemed to be made of cardboard and the room was very small for 3 people. The shower did not work, it fell apart. The brunch was overpriced for the quality of food. Overall it was not a good experience.

Helpful staff who provided a complimentary hot chocolate at 6am just as we were about to board the shuttle bus to Terminal 3

Discovering it was gbp4 each for the Hoppa bus service - I don't recall seeing any reference to the fee on the Premier Inn website when I booked - simply a reference to a shuttle service

Our room was clean and nicely decorated. Liked the fact that the hotel was close to Heathrow and that there was a inexpensive shuttle to and from the airport. The restaurant staff was very busy the night we stayed at the hotel, but seemed to handle the stress well and seemed concerned about our having to wait a while before being seated. The food in the restaurant was good. Found the interior of the hotel interesting....like an outdoor cafe. (Though the exterior didn't make a great first impression.)

Water pooled in our bathroom sink which made it a mess when anything fell in. Though the bed was comfortable, during the night the sheets pulled away from the bed making it uncomfortable because we were then lying on a rough mattress cover of some sort. We like to drink de- caffeinated coffee and tea. None were offered along with the coffee- maker in the room. Though the restaurant staff were very welcoming and seemed intent on making our dining experience a positive one, some of the front desk staff were not all that friendly . At one point I inquired whether the hotel provided any stationery in each room: I.E. post cards, paper and envelopes etc. The answer was a simple "no". No apology that none was available and no smile. Made me feel like my question was a stupid one.

A good room when we had it.

Room 217 stank of smoke despite this being a non smoking room/hotel. No staff arrived to check it out. Thankgully receptionist changed our room to lovely fresh smelling room.