Novotel London Waterloo

La colazione, non inclusa nel prezzo, un pò troppo cara.

La velocità del check-in, la pulizia in generale, la rapidità di accesso alle stanze, la posizione

Non si capiva dove dovessero essere lasciate le salviette per farle cambiare (un cartello indicava che se fossero state lasciate appese non sarebbero state cambiate per risparmiare), abbiamo provato a lasciarle sull'apposito attaccapanni o appoggiate su un seggiolino ma non sono mai state cambiate in ogni caso. Il check out è stato fatto automaticamente (!!!) prima delle 5pm, orario di check out per la domenica. Non abbiamo potuto usufruire della stanza fino alla fine.

la centralita' rispetto ai luoghi di interesse

era tutto a pagamento extra, anche la tv........

l'ubicazione ottima - consiglio di indicare nelle note che è più agevole l'uscita metro Lambert e non Waterloo - disponibilità del personale alla reception, ho trovato una gentilissima signora che parlava anche italiano

it was very central for touring the city and shopping. The staff we very friendly and the pacilities were very good

Had late check out on the sunday and the housekeeping staff were at my room 3 times before 11 am, the 1st time being at 9.25am!!!! They should have been aware who had and hadnt checkout out.

Excellent location, very clean and great comfort. The sataff was very nice. I like it very much.

Friendly staff, all foreign, I think.

Because of alterations the sauna was not available; the website didnot indicate that.

Good central location. Excellent access to embankment, Westminster, South Bank.Comfortable room. Quiet considering the central location.

The room we had was equipped for disabled person. This did not matter to us except that the shower attachment was so low down that it was very difficult to use just to wash your hair etc. Hotel staff just shrugged when we asked about this and said only superior rooms had showers! Restraining fitment on window was broken which could have been dangerous for small children as it opened very wide (on 4th floor).

All staff were friendly and efficient. Rooms were spotless and breakfast was excellent.

We were positivelly surprised by this Hotel. The location is very central, with a bus stop just outside going to Trafalgar Square and Oxford Circus is very practical. Staff was very nice and even changed our room when we asked for one with city view. The rooms are very clean, big and confortable. There was big sofa-bed in the room which could easilly accomodate 2 children, if necessary. The complete hotel seems to have been recently renovated. Furniture is new and very modern. In short, great value for money!

Closest underground station is 10 minutes walk, by the second day we found it was better to use the bus. This was a very good alternative. The first breakfast we had was on a weekday and everything went well. Unfortunatelly on the weekend breakfast became a stressing experience, the room was completelly full and service hectic. The buffet was several times empty. It was common to run out of milk or bread! I think that with better staff organisation it would be easy to improve. It's a pity that such a good hotel leave a less good impression because of breakfast. Nevertheless this hasn't stopped me from reccomending this hotel to my friends!!!

Super friendly staff, quick service, great brakfast (choice of cereal, to a few cold meats and cheese & the full english - all buffet style) quite room, comfy bed - Perfect for what we needed. Also had a pull out sofa bed for 3 year old.

For the real pedantic a couple of DIY touches needed, bed light, shower unit door not closing - but is this a deal breaker? No - would stay here again.

Location was excellent, the size, cleanliness and value for money was better than I have ever experienced in London.