Novotel London Waterloo

日曜日はチェックアウトが１７：００なので、朝混んでいるレセプションに並ばずに済んだ。予想よりも地下鉄- の駅が遠くなかった。

部屋にはエアコンがあったが、温度をどれだけ上げても暖かくならなかった。むしろ、冷房のような冷たい空気- が出ていたので、問い合わせてみたところ、全館共通の温度設定にしてあり、変更不可とのことで、夜寒かった- 。結局あまりの寒さに、ブランケットと温風のでる電器ヒーターを借りました。レセプションが混んでいて、ち- ょっと聞きたいだけでも１０分以上待たされた。

滞在2日目だったが、クリーニング用プラスチックバッグと申込書を部屋に置いていなかった。滞在が4日間で- あったので、予備の衣服を持っており、大きな問題に成らなかったが、やはりホテル側により注意を払うようお- 願いしたい。

it was very central for touring the city and shopping. The staff we very friendly and the pacilities were very good

Had late check out on the sunday and the housekeeping staff were at my room 3 times before 11 am, the 1st time being at 9.25am!!!! They should have been aware who had and hadnt checkout out.

Excellent location, very clean and great comfort. The sataff was very nice. I like it very much.

Friendly staff, all foreign, I think.

Because of alterations the sauna was not available; the website didnot indicate that.

Good central location. Excellent access to embankment, Westminster, South Bank.Comfortable room. Quiet considering the central location.

The room we had was equipped for disabled person. This did not matter to us except that the shower attachment was so low down that it was very difficult to use just to wash your hair etc. Hotel staff just shrugged when we asked about this and said only superior rooms had showers! Restraining fitment on window was broken which could have been dangerous for small children as it opened very wide (on 4th floor).

All staff were friendly and efficient. Rooms were spotless and breakfast was excellent.

We were positivelly surprised by this Hotel. The location is very central, with a bus stop just outside going to Trafalgar Square and Oxford Circus is very practical. Staff was very nice and even changed our room when we asked for one with city view. The rooms are very clean, big and confortable. There was big sofa-bed in the room which could easilly accomodate 2 children, if necessary. The complete hotel seems to have been recently renovated. Furniture is new and very modern. In short, great value for money!

Closest underground station is 10 minutes walk, by the second day we found it was better to use the bus. This was a very good alternative. The first breakfast we had was on a weekday and everything went well. Unfortunatelly on the weekend breakfast became a stressing experience, the room was completelly full and service hectic. The buffet was several times empty. It was common to run out of milk or bread! I think that with better staff organisation it would be easy to improve. It's a pity that such a good hotel leave a less good impression because of breakfast. Nevertheless this hasn't stopped me from reccomending this hotel to my friends!!!

Super friendly staff, quick service, great brakfast (choice of cereal, to a few cold meats and cheese & the full english - all buffet style) quite room, comfy bed - Perfect for what we needed. Also had a pull out sofa bed for 3 year old.

For the real pedantic a couple of DIY touches needed, bed light, shower unit door not closing - but is this a deal breaker? No - would stay here again.

Location was excellent, the size, cleanliness and value for money was better than I have ever experienced in London.

I traveled to attend a business conference. The location of the hotel was well situated; just a few minutes walk to the business center, and within walking distance to restaurants, tourist attractions and shopping areas.

Excellent location, near to the city centre but still quiet. Nice rooms, nice reception, nice food (except for the lack of gluten free bread).

Not quite satisfied with the breakfast; gluten free bread was not offered until the last day of our stay. I also miss some more cold cuts with the breakfast. The routine with the coffee was quite "bothersome". It didn't arrive until we were finished eating...

Staff attention is great! Location is even better!

The breakfast is not included