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1 Shortlands, Hammersmith and Fulham, London, W6 8DR, United Kingdom – Show map – Subway access
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801 verified reviews
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Novotel London West's staff speak: Russian, Dutch, Italian, French, Spanish, English, German
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Fitness centre, Massage
Food & Drink
Restaurant, Bar, Breakfast in the room
WiFi is available in all areas and is free of charge.
Private parking is possible on site (reservation is not needed) and charges are applicable.
Room service, Vending machine (drinks), Vending machine (snacks), 24-hour front desk, Express check-in/check-out, Currency exchange, Tour desk, Ticket service, Luggage storage, ATM/cash machine on site, Babysitting/child services, Laundry, Dry cleaning, Ironing service, Shoeshine, Meeting/banquet facilities, Business centre, Fax/photocopying, Gift shop, VIP room facilities
Newspapers, Safety deposit box, Shops (on site), Non-smoking rooms, Facilities for disabled guests, Lift, Heating
Russian, Dutch, Italian, French, Spanish, English, German
From 14:00 hours
Until 12:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
Up to two further children under 16 years stay free of charge when using existing beds.
The maximum number of extra beds in a room is 1.
Pets are allowed. Charges may be applicable.
When booking more than 7 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 801 reviews
Value for money
Show reviews from:
Just 5 minutes' walk from Hammersmith Underground Station and 600 metres from Hammersmith Apollo, an entertainment venue, is the Best Western Seraphine Hammersmith Hotel.
Score from 738 reviews Good
The W14 Hotel offers award-winning, 3-star accommodation in London’s Kensington district. Consisting of 4 Victorian town houses, it mixes contemporary décor with many traditional old features.
Score from 578 reviews Good
The O2 Shepherds Bush Empire music venue is just 300 metres from this modern hotel. Private Italian marble bathrooms feature in each soundproofed room.
Score from 860 reviews Good
Novotel Tower Bridge is set in London’s City district, just 5 minutes’ walk from the Tower of London. It offers spacious, stylish rooms and a fitness centre with a steam bath.
Score from 474 reviews Very good
Good location, friendly staff, very good breakfast.
Rooms getting a bit old.
The staff from initial welcome at reception, coffee, dining staff, left luggage staff, all very pleasant, accommodating and an asset to the hotel.
Friendly and helpful staff and lovely bar area. Very near to the tube. The room and bathroom was clean and nice toiletries!
The breakfast was very nice and beds comfy.
The plugs in bath didn't work . Found toe nails on carpet in room same place for 2 days!!
Very close to theatres , perfect for shopping ! .... Extremely yummy cocktails!! :0) clean , as expected for the price .
Very busy first thing in the morning , so the wait for the breakfast was a good hour standing n a queue , shame really because we were told it was very good, unfortunately we never got to experience it as we had to leave to go to other commitments!
Very clean and comfortable hotel. Lovely décor and friendly staff. Very well placed for the shopping centre and public transport
Better signposting from the underground station or shopping centre would have been useful
Stayed here with my 10 year old daughter on a rare trip to London.Bright and clean hotel with helpful and polite staff. Lovely comfy beds and quiet rooms. Excellent location for Olympia. Tariff included a buffet breakfast which had a really good selection and plenty of it to fill you up for a morning sightseeing.Would definitely come again.
Unfortunately we didn't arrive until 11.15pm after the evening performance at Olympia horse show and there was no food available finishes at 11pm.
Service varied between slow to rude
The hotel helped find a doctor who makes house calls when I was desperately in need of medical attention.
It seems that an unattended dog left alone on New Years eve, has more power in a hotel than a paying customer. Despite my efforts to get the hotel to quiet the dog, I instead had to listen to it whimper and bark for hours. The hotel did suggest I move rooms, but I was on doctors orders for bed rest and could not. So instead the dog wins. I asked to speak to. Manager, but this never happened. Very disappointed.
The shower was good
No Wifi and bed not great.
Check in was easy. Front desk staff couldn't have been better. The room was spotless and comfortable. Location was ideal for our needs.
Overall the staff were courteous and professional. The room was cleaned to a high standard. The decor was tasteful and the room coats were reasonable due to early booking on an internet deal.
The breakfast was generally good but when I decided to get some dried apricot from the buffet, I disturbed a cloud of fruit flies which were all over the dried fruit and musli selection. Somewhat embarrassed, I highlighted my concern to a nearby staff member. He seemed unsurprised, and said it was a constant problem, that continually occurred no matter what steps they took. He added that the flies got into "everything" which did nothing for my appetite. He did offer to get me some apricot from the kitchen, but by then I was no longer hungry. Not good enough for a breakfast costing nearly £18 each. Also the wifi was useless. I had to turn wifi off and use my normal 3G to use my phone internet.
Stayed in this hotel while visiting olympia horse show. Fantastic location 5mins walk. Close to tube stations for other activities. Rooms very clean and comfy. Breakfast included and was plenty of choice. Absolutely no complaints at all.
Bar closed early ,wi fi had to plug in to a laptop ! Most people have tablets / iPads these days
The hotel facilities, cleanliness, breakfast, room were all good. The location was good as we were attending the Olympia Horse Show just down the road.
The hotel was stiflingly hot, both in the lobby and in our room. Our air con wasn't working, so we had to keep the windows open overnight, which meant no sleep for myself or my son, as there was constant drilling work as well as traffic noise. Hotel staff were unsmiling, had difficulty understanding English, and rushed off their feet (probably accounts for the lack of smiles!). Queues at check-in, check-out and at the bar. The breakfast waitress showed us to our seats, but did not give any explanation of how it worked - ie, tell us to go to the buffet - we have not stayed with Novotel before, so we waited for some time before realising we could go up at will. Disappointing stay.
Nice bright spacious reception. Bathroom sink. Great design and well lit.
Poor ownership of taking on and dealing with guest issues. Bath too small. . No hooks in bathroom to hang bathrobe. Very poor language skills from a number of staff. The worst case was when calling guest services in reception to inform of problem with room service order. After I explained they passed me to somebody else. ...did not take on board snd follow through. ..
Convenient location and comfortable accommodation. It is a pity that breakfast was not included in the price. I did not want to pay seventeen pounds for tea and a croissant.
Friendlyness of the staff who gave us a free upgrade to satisfy our request for a room away from the street noise.
Put off breakfast by cost!
Perfect location to the Eventim Hammersmith Apollo and the Hammersmith tube station. Travelled with my 8yr old daughter and staff were excellent.
Breakfast was great!
Pillows were uncomfy and a very small bathroom. Didn't like the idea of all the extras you would have to pay for so felt nervous i would be charged even using the tv.
Spacious room, not too hot, air con in room. Excellent location for Eventim Apollo.
The location was key and it was excellent for our trip to Olympia. The hotel was clean and room was good
I don't know if I have a strong accent from Derbyshire but some of the reception staff struggled to understand me and vice versa. Drinks and food were expensive but it was London
- Staff; - Slow service; - Breakfast; - Etc.
Was impressed with the bar area and reception , however thought the rooms were run down and basic with lots of little things broken or missing . Disappointed for the price .
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