Novotel Southampton

smart in appearance, well mannered, expert and knowledgable when dealing with customers. Respectful, patient and helpful.

yes! the breafast buffet was not kept at an acceptable and, possibly, healthy temerature (to cold)

there was no gym the swimming pool had far to much chlorine in it and made my eyes and my daughters eyes very sore, the chaning rooms were awful,and to have to pay to park in the ccar park was a totall joke,the room wasnt very clean and i thought the general hotel was very very poor

The staff were very friendly and helpful. Restaurant was clean and food very nice.

The bathroom facilities were very poor as stated in my previous survey, with a separate toilet which was not particularly practical. The whole bathroom 'thing' could really do with an overhaul as the decoration in it's self was poor and unclean. The adjoining room occupants were quite noisy and we didn't ask for an adjoining room.

Modern design, comfort and cleanliness of rooms.

(1) The bed and sheets were really comfy. Slept really well! (2) Reception in the morning on departure day compensated the mistake (made by colleagues?) to not set the wake up call, by paying for taxi to meeting I was late for! (£5? not much, but still felt right for the problem caused and I really needed to get quickly to the meeting)

(1) Receptionist in the evening missed to set up the wake up call asked for, and this despite me confirming again before I left the reception at the time of check in that the wake up was set. (2) Chips in the minibar empty, and lid put back on the top - perhaps visible if someone had really looked (previous guest taken and hidden?)

room vg clean functional, comfortable, ideal for pre cruise stay and close tocruise terminal.good to have t making a nd other amenities in room, v friendly and efficient staff, well done to all involved, compliments of the season to all concerned.

all was perfect.

Close to the Railway station and a short taxi ride to the Docks

the bed

I stay here every year at this time. I intend to continue. It is very good and I have no complaints..

No. I have always enjoyed my stay.

Friendly and courteous staff, excellent buffet breakfast, location to point of departure for our cruise holiday.

Hotel was undergoing refurbishment, so was a bit of a mess around reception area, and elevators were out of action, which proved to be a problem when a large number of people wish to check out at the same time.

Large comfortable room close to port

We had a snack in the restaurant in the evening - the food was passable but the tea was cold

standard novotel very clean and bright competiive room rate ,over priced on food and drink.

We have stayed here several times. The rooms are comfortable, the food is good and the staff are efficient and helpful.