Novotel Stevenage  

the friendlyness of the staff and how helpful they were and the food

Clean and cheap

The staff weren't very friendly!

Excellent Value for Money.

Nice staff , comfortable rooms

a bit outdated

The location and the breakfast which was great!!!!!

The hotel was in a very convenient place for our needs last week

There was a problem with a noise like an air lock every time the toilet was flushed or the water run in the bathroom. This was reported to the staff who said some of the rooms were tempromental in this way and they would report it on.

We have stayed many times before, the prices have gone up in all the hotels in the area, This hotel is located just 6 minutes away from our families home and is easy to find, the rooms are adequate the bathroom eg shower is good, large towels, iron ironing board, hairdryer, wardrobe easy to use in fact the whole set up is very comfortable. The lighting could be better. The beds are comfortable bed linen clean and good quality Also you can adjust the heating in the room easily as we don't like too much heat. We always stayed Bed and Breakfast but have now found the price is quite high and our Dog goes into Kennels at half the price of our stay so it mounts up I noticed a burning smell with the kettle I told the receptionist who had it changed immediately

Convenient Location, good breakfast, comfortable room, great shower and bathroom facilities.

A little noisy at night as I could hear other bedroom doors opening and closing and people in the corridor talking. You have to access the hotel by car due to the location.

The bed was very comfortable.

On arrival they had a powercut that lasted for around 2 hours. By 9pm the electricity back came on. The staff were very good in trying to keep everyone calm and reassured that the electicity would come back on soon. They gave us free drinks and snacks while we wiated in the darkness. All credit to them for coping in difficult circimstances.

Bed to soft

Staff were friendly parking good kingsize bed and large rooms were good bar service and lobby area greta for meeting people

Charges for Wi Fi You need to drive to shops Nothing in walking distance

When we booked into the hotel, we noticed a drinks and cocktail, menu, which we read through at the time, because we allways like to finish the weekend off with a couple of Cocktals. On the Saturday evening we went to the bar as planed and looked around for a menu, but could not find any. I asked a young waitress who was passing if she had a cocktail menu, and she said no they did'nt have one, and off she went. I then went to the barman and asked if he could give me one, to which he replaid that there was'nt one, and he did'nt have the materials to do cocktails! I was very upset, becaus I knew we had seen the menu. We were so fed up and just about to go back to the room, when the barman came over and said that he could do two different cocktails, which I picked one. Later on in the evening, we noticed a young lady, comeing from a private party, with a drinks menu in her hand, which had the cocktails on. I asked her if she had had and of them and she said yes, her and her friends had every one on the menu between them. We had stayed with you for three nights and most likely payed more then the people there that night. To be treated in this way is just not acceptable. I would serously consider not useing your hotel again!

Good clean rooms and excellent breakfast