Novotel York Centre

The staff were very welcoming and friendly. Service was excellent and cleanliness of the hotel in general was very good.

The only small downside to our stay was the noise from the Christmas Partys which went on too long into the early hours of the morning.

The room was superbly clean, and nicely decorated. The breakfast was excellent, and even though it was very busy, the staff worked hard to make it run smoothly.

The room was exruciatingly hot during the night. There was no radiator to turn off, so I tried the air conditioning and it obviously was not switched on so would not work. We had to open the window completely,and noise/rain stopped us getting a good night's sleep. For the price we paid we expect a good night's sleep. This is a real shame as everything esle about the hotel was excellent. People should be warned to question this on booking in - is the air conditioning system actually functioning?

The hotel was in a great location and offered spacious, clean and modern accomodation. Our room was a good size and had all a great bathroom.

Staff were friendly, the room was great, it was quiet

The only thing I was not thrilled about was the location. And free wifi should belong to the standard service of any hotel by now. (It could make a decisive factor when choosing a hotel for me and many people that I know, just because we don't want to bother with buying hour passes....)

Really friendly, helpful and professional staff.. They are a real credit to the hotel. Excellent buffet breakfast. Very good dinner in restaurant. Good location - easy walk to City centre. Clean and comfortable room. Good communication facilities.

Good comfortable room with excellent shower!! Easy parking in a busy town even in its busiest week.

The car park was a good point you can leave your car and walk into york.

Very pleasant stay,including excellent breakfast

We were offered a room upgrade which we accepted so we didn't experience the room we had booked via late rooms

The friendliness and efficiency of all the staff

I enjoyed the friendly reception and smiling staff, the comfortable room with modern fittings (shower especially) and a meal in the restaurant

The loo in my room was very poky, not good for claustrophobics

The lady on reception was very knowledgable about both the hoteal and local area.

The hotel lobby was in a disgusting state when we arrived. We where not offered any facilities to open a credit account for room service. There was no information in the room regarding the facilities available at the hotel, meal times, bar times. When we ordered room service we were advised that I should take a credit card to reception so that I could open a credit account. To say this was inconvinient is an understatement. When i asked if i could pay by card for the room service I ordered, I was again advised no. The hotel bed was lumpy which has caused my partner to now have an aching back. To be honest, we couldn't wait to check out especially after the mass produced cold breakfast that we endured. We checked out around 8:30

My wife and I were both very happy with all the facilities at the hotel.

We didn't use the pool as it appeared to be very small

The hotel was very welcoming and all the staff were very good. It was a little difficult to locate as the entrance was not clearly sign posted.