Novotel York Centre

Staff were friendly, the room was great, it was quiet

The only thing I was not thrilled about was the location. And free wifi should belong to the standard service of any hotel by now. (It could make a decisive factor when choosing a hotel for me and many people that I know, just because we don't want to bother with buying hour passes....)

The convenience, within walking distance of the city center. Good parking, not too expensive. Good, clean rooms.

The only thing to be improved would be the queing for breakfast

Very pleasant stay,including excellent breakfast

We were offered a room upgrade which we accepted so we didn't experience the room we had booked via late rooms

I enjoyed the friendly reception and smiling staff, the comfortable room with modern fittings (shower especially) and a meal in the restaurant

The loo in my room was very poky, not good for claustrophobics

The lady on reception was very knowledgable about both the hoteal and local area.

The hotel lobby was in a disgusting state when we arrived. We where not offered any facilities to open a credit account for room service. There was no information in the room regarding the facilities available at the hotel, meal times, bar times. When we ordered room service we were advised that I should take a credit card to reception so that I could open a credit account. To say this was inconvinient is an understatement. When i asked if i could pay by card for the room service I ordered, I was again advised no. The hotel bed was lumpy which has caused my partner to now have an aching back. To be honest, we couldn't wait to check out especially after the mass produced cold breakfast that we endured. We checked out around 8:30

My wife and I were both very happy with all the facilities at the hotel.

We didn't use the pool as it appeared to be very small

The hotel was very welcoming and all the staff were very good. It was a little difficult to locate as the entrance was not clearly sign posted.

Riverside setting, access to city centre and cost

Very friendly staff, clean rooms and nice breakfast

a little further out of the city centre than I would have liked, but this was down to me not being very familiar with the city when I booked.

I found the room comfortable but expensive room only as breakfast was very costly.

on entering room bed settee was made in to a bed wish was not necessary as only 2 adults in room I found this off putting from the start.

Staff were very friendly and facilites excellent! Great location and lovely food.

Friendly staff, closeness to the shops and attractions in York.The children also enjoyed using the swimming pool.

This is a very child-friendly, comfortable hotel, with a very good location within walking distance of York. An excellent choice for a family city-break. The staff are first-class; very helpful and friendly, and extremely quick and active in sorting out a couple of minor problems which arose. A child's teddy bear which was accidentally swept up with the laundry was swiftly replaced with a very handsome substitute!

The breakfast food is very good, but there are queues at busy times, perhaps due to not enough staff to clear tables and serve, rather than lack of space; but the problem clearly did not go unnoticed by management and efforts were made to improve the situation.