Number Ten

le petit déjeuner est très copieux et le personnel très serviable l'hôtel calme se trouve à proximité du centre de la ville à environ 10 à 15 minutes à pied

dans la suite que nous occupions au sous sol, nous ne pouvions pas ouvrir la fenêtre, ce qui a provoqué un sentiment de claustrophobie et la climatisation ne pouvez pas être réglée à notre convenance.

Nous avons apprécié: la situation, l'environnement, l'attention et la serviabilité du personnel, le confort de la chambre, sa propreté, la qualité du service, le petit déjeuner, la décoration "exotique" très soignée. Bref rien à redire.

Accueil

Un peu en deça de ce que je pensais ,spa qui ne fonctionne pas

The best bit about the hotel was having a jaccuzi in the bedroom.

I wasnt too keen on having to go out side to the reception building to get breakfast.

ambience is very nice on room 6

We were upgraded and so had a magnificent room with sitting room etc.Staff verypleasant and the position in Edinburgh was good;There was no private parking which was supposed to be available but plenty of space in the street.

Too much dark furnishings and gold wallpaper for my taste

staff very pleasant. location near to centre, but very quiet. very comfortable room. altogether would recommend

Hotel is beautifully decorated and the staff are very helpful. It is located in a very quiet and pretty part of Edinburgh.

I think that the breakfast could be a little later on Sundays, maybe even 10.30. Also some of the rooms are small.

I felt it was cosy and a bit charming. I quite liked the big flat screen too. I thought were also quite prompt to help whenever needed.

There are a few things which let me down. First from the picture I saw on the website I thought the room was a lot bigger, than it actually were. The first room I was introduced to on arrival was so small that there was space for barely walking around the bed. So I asked if there were any possibility for changing the room, and luckily enough they did. This time the room seemed more reasonable and there was a bath tub, which the other didn’T. Second issues with the hot water. On my second night at the hotel I wanted to take a shower at 1am and it was impossible to do that for the next 45 minutes as I first spent 15 minutes trying to figure out why the water was getting hot and then I called the reception, when I was told that the central heating had been switched off. So they switched it on and only after 15-20 minutes I could eventually take my shower as the water in the boiler still need to heat up. Third and perhaps the last, I could not enjoy the breakfast of my first morning because I needed to be n the centre at 8am for the highlands tour. Since the breakfast starts only at 8am it was impossible to match the up. And on my second morning I went to have my breakfast at 9.30am and the restaurant was full. I was called only 40 minutes later to finally have my breakfast. A couple of suggestions: 1. Perhaps it would be useful to leave a note on each room specifying the times the central heating would be switched off. That situation left me REALLY frustrated, as I was also tired from the long day; 2. There would be helpful if there is a bit of flexibility on the times for breakfast, as all the tours start at 8am, making it impossible to have breakfast at the hotel. Plus all the places are closed in the high street, so I had my breakfast only at 10am, after the first stop of my highlands tour, which by the time I was starving and angry. I get very angry easily if I am hungry. I hope the feedback will help for future guests.

Rooms tastefully decorated. Breakfast was very good

Parking could be tricky.

Excellent hotel - would definately return for a longer stay!

There was an excellent man on the reception desk

V poor value for money. At such a high price (£544 for 3 nights) we would have not expected to have to ask for the room to be dusted (it needed it), and the room was very small. The bed was a double rather than a king size. We had to wait on one occasion for a table to become free at breakfast. There was no lift. The room was not well thought out for comfort e.g. we had to ask for an extension lead, so that we could dry hair with hair dryer whilst looking in the mirror. On request, the room was dusted and an extension lead was supplied. The "wardrobe" was half size and not tall enough to hang anything longer than a jacket. My dresses got very creased, as did my coat.The health club advertised as near is in fact a 10 minute walk away