The Oakland Hotel  

There has been some modernisation to bring the hotel up to a good standard, E.G. the bathroom had been refitted and there were modern wall lights etc.

The aforementioned modernisation appears to be only partially complete, the windows were single glazed and suffered from condensation badly; the wall paper was lifting in the corridor. Some of the decor was still "old pub" style. However, if they complete the project to update the building, it should be nice once finished.

It was in centre of town ans very good for local amenities

the central location close to family

The breakfast times were very limited unlike other hotels. The decor was very old and shabby. The bed was very small and uncomfortable.

Not much. Bed was comfortable and clean.

Lack of cleanliness Attitude of staff Not value for money

Location

Miserable staff.

Very help full staff clean rooms and good car parking good rates.

Firm bed

Noise from band and other residents, shabby bathroom, sheet dind't fit the bed and rucked up, no remote control for tv, ghastly decor, disinterested staff

Quick and efficient check-in. Clean and tidy. Pub down stairs. Right in the town centre - a short walk to many eating and drinking places.

The staff were great, very friendly, very welcoming and very helpfull.

Value for money - variety of eating places within very easy reach. Spacious rooms - simple but clean and very good value.

Noisy position - placed in pedestrian square with the inevitable noise from youths - but not too bad. Noise insulation in the hotel could be vastly improved but altogether good value apart from that.

Fair size room- the staff were pleasant

Facilities were poor- shower did not work I.e difficult to regulate with hot water being dominant, toilet seat was broken- could not open window as it was broken. It was not near a riverside as stated- infact it was in the middle of the shopping centre and built up area all around. Breakfast was included however this was of poor quality- one bacon slice, one egg, one tomato, a few mushrooms- for the vegetarian there were no alternative hot meal options- only omit the meat and eggs. You had to make your own toast- one toaster which was extremely slow and had a line of people waiting. Table we were sat at was wobbly which meant our tea splattered all over each time we moved.

The hotel is under new management who are doing their best to raise the standard.

However more could be done regarding the breakfast offered especially if you dont want a cooked breakfast. Service was quick and they serve the breakfast in the bar which must have been cleaned and turned around very early in the morning. I had a disability which I did not mention but it would have been nice if the receptionist had noticed this and moved me to a room on a lower floor but I guess tht was my fault for not mentioning it. Parking is also a problem.

Very basic and room not clean not good value for money