Oaks Hotel  

We ordered breakfast for 7am on room service - at 7.20am we got a call to say they don't start till 8am yet the card we filled out said 7am - it was daughters wedding day and we needed an early start due to 11am wedding, it was very dissapointing. In my room, 165, there was a rotting apple under the bunk beds and in my daughters room, 164, there was a dirty plaster under the dressing table! I found everywhaere to be quite grubby looking and would not stay here again and most certainly would not recommend it to anyone!!

convenience of location close to a wedding we were attending.room was very clean and bedding looked new.

receptionist was a bit abrupt, and the breakfast was lukewarm. plus although we were on the ground floor we had to go up and down many flights of stairs to get to it.

It was convenient for staying friends and the bar was pleasant. The shower had heavy water pressure and was lovely to shower under.

On checking in at 9pm the window in our room was open despite it being 0c (as per car thermometer). Therefore the room was exceptionally cold and was still cold when went to bed at 11.45. In the morning there was only 2 fruit tea bags one white tea and pomegranate and one with ginger and lemon. There were no everyday tea bags or earl grey. When informing the receptionist of these matters as well as the good shower she just looked at me, did not apologise or offer any solution! I consider this unacceptable in staff. If she was unable to deal with this matter she should have called for someone who could

price & the whole package was excellent we will go again !!

Pleasant surroundings, nice setting.

Booked for dinner Saturday night, had to find member of staff for menus, they were going to serve us in the bar! Dining room very cold, had to ask for fire to be lit. Food very dry (all 3 dishes) presumably been in the microwave too long, had to remind staff to bring the vegetables, no cappuchino coffee (machine broken) had to ask staff for chocolates with coffee (as described on menu) Poor meal, seemingly nobody in charge of the dining room.

Pleasant Hotel Nice staff good restaurant food comfortable Good for loan traveller if you want peace n quiet

Internet connection down so the plan to catch up on a days work completely scuppered. Not the hotels fault I suspect but really annoying as it was one of the reasons I chose the hotel (free WiFi advertised)

First Impressions-Grand Décor in reception area and leading up to bedrooms.Facilities -Pool/Jacuzzi

Small bar area, limited seating taken over by function room party guests or prime seats taken by members of staff holding a staff meeting. Mould in the bathroom so decided not to have a bath even though I was looking forward to a relaxing soak and had specifally requested a bath to be present in my room.:-(

Excellent staff who offered great service

Liv Spa is excellent!

One of the bathroom lights was broken and although I complained about this, it was never fixed in the 3 nights that I was there. The room had a very bad smell, as if it was a smoking room. I asked at reception and they assured me that it wasn't a smoking room. But the smell never went away.

Very tired, awful food at breakfast

The fact that access to the pool and leisure facilities are included in the price.

Rooms need to be a lot cleaner. Updating is needed. Breakfast arrangements timings wise needs to be addressed - took a long time for people to be served on the Sunday.

Breakfast was good on a week day but rather busy and slow at the weekend.... Very nice staff too.....

Looking old now and the rooms really need a facelift our room was an old smoking room and the durtains and walls had nicotine stains on them.... The bed wasn't the best either...... Bathroom was clean but very dated and the grout needs a good clean and ( £80. Per night I would expect a little better for my money

The initial view of the hotel is pleasing to the eye as is the reception with the marvelous stained glass window and staircase. The rooms were basic but adequate. I would recommend this hotel to anyone looking for a quality service with a tight budget!