Old Bell Hotel  

Superb level of professionalism of every member of staff encountered, the Hotel's central location in the small town, its 'oldness', the comparative security of its Reception desk (room keys not easily visible/accessible to visitors and guests), the high quality of the 'full English Breakfast'.

As it is possible, under the current system, for any guest to have copies made of room keys, perhaps it's time to consider a programmable 'credit card' keyless door entry system. A simpler (less effective, but short-term improvement) alternative to Security would be for guests to be required to positively identify themselves when requesting room keys from Reception.

Lovely hotel with a lot of character features. The location is excellent for the Abbey and town of Malmesbury.

Some of the staff in the restaurant were not very efficient. We waited for 45 mins to have our breakfast order when other parties were served immediately.

Very nice olde world charm. Situated in a very nice English town.

On one day the hot water had run out by 9.30am. I also feel that the sound insulation in room 35 was not enough as we could hear people in the next room very clearly.

Not much- Never written an online review of a hotel before, which reflects how unimpressed we were. Location is nice and the town of Malmesbury is a great place to visit.

We checked in just after 3pm, told where our room was by the slightly bored looking receptionist, on taking our suitcases up the stairs (no offer of help to take them to our room). We passed an open cupboard of cleaning stuff which was strewn across the corridor, not a good sign! On entering our room we discover it has not been cleaned from the previous night , I went back down to reception and told them this, no apology, just a roll of the eyes (almost saying "not again") and we were asked to wait for it to be cleaned. We went out for another 1-2 hours, came back and were told the room was ready and handed our key, it wasn't, hadn't even been touched. We were told to wait in the bar and had a free drink, but only after me chasing reception for a 3rd time (have to say we were so annoyed by this point – I was on the verge of tears!) over 30 mins later was our room finally ready, nearly 6pm. Not acceptable and no real apology. Overall all the staff seemed to be annoyed on having to actually do their work and during breakfast all you could hear from the kitchen was the staff mucking around. Not good! They knocked £20 off our stay but still missed out the basic, an apology! Really ruined our afternoon. Room was poor as well not what I expect for a room over £100 a night. Poor poor poor! Would never stay there again!

A very high standard of service , though the rooms in the main hotel are preferable to the annexe (where I stayed this visit). Food and service is outstanding in both the main restaurant and the brasserie. As always a very pleasant spot to break ny journey between Cheshire and dorset where I visit relations.

Car park on the small side and difficult to park.

The general atmosphere about the place was lovely, relaxed and chabby chic. Decorated beautifully, our room was just what we needed (although a little misleading as the photos on the internet seem to be of the the more plush side of the accommodation) We were attending a friend's wedding and the location was perfect. Also, the night porter went out of his way to serve everybody into the early hours and this was much appreciated.

It was ideal. It topped off a perfect wedding weekend for us. Thank you.

It is a comfortable establishment but its selling point is its retention of a feeling of an old fashioned country house.

The staff were excellent and made our stay fantastict, nothing was to much trouble for them. Just wish we could have got the room I realy wanted,but it was booked

The danger in the bathroom, electric towel rail conections all broken. Shower rail needed securing to the wall

The Food

Having asked for twin beds we would have liked to have been told beforehand that they seemed not to be avaible. The kettle cord was rediculously short and very inconvemient to use. Overall attention to detail would have made a huge difference, E.g given the wrong key after we had been out for the day and getting the wrong paper in the morning.

Very attractive location, next to the Abbey. Pleasant outdoor area. Dinner in the restaurant was very good.

A good quality hotel

No complaints

Old Worlde building & atmosphere. Lovely garden/patio area to enjoy a drink and the sunshine.

Lack of toiletries - no shower gel or body lotion. Al a Carte menu only had a choice of four dishes on the starter and main course therefore not enough choice.

very comfortable hotel excellant location would stay again