Old Court Hotel & Suites  

It was one of the best stays I have ever had any where in the world. The staff were extremely friendly, the room exceptional, the views perfect, the food fabulous.Thank you.

Very relaxed location and the food was excellent. The staff were courteous and polite at all times.

We enjoyed every aspect of our stay. The staff were very helpful and pleasant, the food delicious with a wide choice and overall an excellent atmosphere.

The Old Court Hotel was a lovely Elizabethan Manor and the staff were friendly and could not do enough to help. We eat in the bar each night where the food was excellent and reasonably priced. Would definitely recommend this place to anyone wishing to explore the Wye Valley. It is 5 minutes walk to the River and Symonds Yat West and easy reach of Monmouth, Hereford and Ros-on-Wye.

We had a standard double bedroom in the new wing which was okay although a little small and the bed was not a standard double size. If staying again we would definitely ask for a room in the old part of the Hotel where the rooms are better proportioned with beams and four poster beds.

Courteous staff, excellent location, good food.

On the whole staff were friendly and tried hard. The bar food was good value and the breakfast was great and well presented.

On arrival we found 2 staff members chatting to each other in the reception who only stopped when we said hello. There was a dirty plate of food sitting on the top of the reception desk which stayed there until I asked if it was our welcome gift. Our four poster room was accessible via a tortuous route up steep stairs, along a corridor through what was originally an attic space, and then down stairs again. Difficult if you have lots of bags. We later realised that this up and down route formed a passageway going over part of our room, and at times it sounded like we had people walking through the room when corridor was used. At night we could see the light from the corridor shining through cracks into our room, a clear sign that additional sound insulation would be useful. The TV in the room was tiny, and was wall mounted 10ft away from the head of the bed, which made for difficult TV viewing. At breakfast there was a loud radio station pumping music into the dining room. When I asked if it could be turned off I was informed that " there are other guests". I suppose the assumption being that loud music was something all guests wanted early in the morning. When I asked the other two tables if they wanted music they both asked for it to be turned off as well, which the staff did do thankfully.

Excellent in so many ways but in particular the attitude, helpfulness and availability of the staff

Apart from the building itself which was beautiful warm and welcoming, the staff were exceptional; they couldn't have been more friendly and helpful.

The staff were excellent, helpful and friendly

The lighting in the room was poor, and my other half commenteted on the lack of a decent light to apply makeup

Great location near the River Wye and Symond Yat, as long as you turn right out of the hotel. Rambling old pile that will not please Travel Lodge aficionados. Loved the individuality of the place, where do they buy the replica swords and shields hung on the walls? Food with big hearty portions, excellent value which we all enjoyed. Wine great value for money. The staff are really good fun and very helpful with loads of character. No dreary 'customer service standard' here. If you like a place that is a bit different - historic,off the hoof service, not part of a chain with the odd quirk - great.

The plumbing in the bedroom was noisy, but we were transferred to another room without a quibble. Watch the low beams if you are tall. Should sell Herefordshire Pale Ale in the bar which is available in the Saracens Head and the Ferry Inn and superb. Minor issues a good stay.

Friendly staff, good food and drinks. Comfortable suite in lovely olde worlde hotel. Welcoming reception with log fire and pretty garden.

Great atmosphere, perfect location for exploring the Wye valley, excellent staff

The cleanliness of the bathroom didn't match up to the excellence on the rest of the hotel and surroundings.

Good location - excellent walks from hotel. Good function facilities. Very friendly, helpful staff. Charming old building.

Tiny bathroom with very low and narrow entrance resulting from need to fit it into a very old building.