Yes, I love Bourton on the Water and have stayed a few years ago at the
manse hotel - we had quite a nice room then, although we did think the
whole hotel is so run down - but we enjoyed the visit. We went again
this August - Anniversary break. The room was a standard double,
dreadful, dark, uninviting, not clean and in great need of updating. The
tiny ensuite shower room was old and dirty. I did complain and was told
by the new manager that they will be refurbishing but it will take time.
I explained that it was expensive for what we got. Also they cleaned the
lobby whilst we were eating breakfast, not good. Our towels were not
changed by 4 one day, so we again had to ask for a tidy up and change of
towels. All in all will not unfortunately been staying at the manse
again until they have smartened up. All reception desk untidy, the bar
was basic and needed a clean. Staff share duties, hence not enough
staff, had to wait 10 mins to get checked in.
The Manager refunded us 50% of our total stay. The least he could do, he
was actually very nice and apologetic