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Newest reviews for Best Western Old Tollgate Hotel & Restaurant

  • Anonymous
      United Kingdom
    August 23, 2014

    V.helpful and friendly staff and we were very happy that a travel cot was provided for our baby

    8.8

  • William
      Australia
    August 19, 2014

    We liked the fact that the hotel was located in a very central position for sightseeing purposes, but in extensive grounds, which made the location quiet. The hotel also had a very comprehensive restaurant and bar which was great, as it was in a village a little way from other eating places. The staff were friendly and helpful and the rooms were clean and of a reasonable size. The stairs were also easy to manage with suitcases- a plus in these old buildings. We travel extensively and were very happy with all aspects of the Old Tollgate Hotel.

    We realise that these hotels are in a country which never gets very hot, and we appreciate the fact that they have a long and cold winter, but it would be good to have the option of a ceiling fan as the rooms do get quite hot and stuffy during the summer nights, but that's a small concern, not a large one!

    9.6

  • Anonymous
      United Kingdom
    August 18, 2014

    The carvery and breakfast were both faultless as were the staff.

    We had a superior room but found the décor a little dark and there was no table in the room. For the extra price, I feel that one of your standard rooms would have been better suited to us.

    9.6

  • David
      United Kingdom
    August 14, 2014

    Superb breakfast, excellent room with free Wi-Fi. Beautiful location. Very quiet and good parking that is not obtrusive. Great hub for heritage, walking, wildlife and photography

    The bar prices are very high and there are no loyalty offers for frequent visitors

    8.3

  • Robert
      United Kingdom
    August 13, 2014

    Excellent restaurant and bar. Very attentive staff, good nights sleep.

    nothing

    8.3

  • Simon
      Hong Kong
    August 10, 2014

    Good food, quiet location, reasonable service

    Room was a bit dated, bathroom very basic

    7.1

  • John
      United Kingdom
    August 9, 2014

    Nice location Comfortable rooms

    Restaurant was only carvery when we stayed

    7.1

  • Leslie
      United Kingdom
    August 8, 2014

    Every thing, we have stayed three times in the past, and have never been disappointed. We are looking forward to a return holiday. The staff are brilliant, helpful, polite, and friendly. Thankyou

    nothing

    10

  • Ian
      United Kingdom
    August 5, 2014

    At the last moment, we asked if another 4 could join us for a family meal on the Sunday. They went out of their way to find us a table right by the patio doors which was ideal on such a hot evening. Always have an excellent stay at The Old Tollgate, and my daughter likes to go back for celebratory meals as well.

    10

  • Ugo
      Italy
    August 3, 2014

    All was OK, the restaurant too.

    10

  • Selwyn
      United Kingdom
    August 1, 2014

    Comprehensive menu at all meals and excellent quality of food. Staff were very helpful throughout my stay.

    Window close to a laurel hedge and limited natural light in the room.

    8.3

  • Anonymous
      United Kingdom
    July 29, 2014

    Food choice excellent

    Water pressure too low in bedroom en-suite, hence toilet took too long to be re-usable within a reasonable time.

    7.9

  • Elisabeth
      United Kingdom
    July 27, 2014

    The gardens The choice of food

    It was all good

    9.6

  • Ian
      United Kingdom
    July 25, 2014

    Great staff Large room

    Few alternatives to eat

    7.9

  • Mark
      United Kingdom
    July 25, 2014

    A very comfortable hotel, friendly staff, easy parking and the food was traditional, but good standard. A pleasant place to stay.

    Nothing

    8.3

  • Paul
      United Kingdom
    July 24, 2014

    It was very good

    10

  • Robert
      United Kingdom
    July 23, 2014

    Great staff Liked evening meal arrangements

    Lack of additional facilities e.g. pool, gym

    8.8

  • Mark
      United Kingdom
    July 21, 2014

    Quiet but convenient location and good breakfast. Staff are excellent

    Banging doors at night with people coming and going. Door closers need to be adjusted!!

    7.1

  • Anonymous
      United Kingdom
    July 16, 2014

    Somehow we had ended up with a higher grade of room which was lovely. All staff were friendly.

    We felt the service from the waiting staff at dinner was poor. The carvery was expensive for what there was - I didn't want a main course so had a starter and pudding - it cost over £20. No information was given about the cost anywhere. Just that you could have 1,2 or 3 courses.

    7.1

  • Anonymous
      United Kingdom
    July 16, 2014

    The staff were very helpful, a quite location, the garden was peaceful to sit in for drinks and enjoy the good weather. We had dinner the first night which was excellent,buffet style carvery.

    The room we were in unfortunately had a small window that was covered by an over grown shrub, which let very little light into the room. So although it was a lovely room it seemed so dark we had the lights on all the time.

    7.9

  • Margaret
      United Kingdom
    July 15, 2014

    I like salads and fruit and there were lots to choose from breakfast and dinner. Vegetables were ready and waiting but not overcooked. The self service area was particularly well presented.

    The tables were fine as long as the parties either side were as quiet as we are. Where people were louder it was noticed, but I really don't see how that could be avoided. The tables were not unduly close together.

    10

  • Jeremy
      United Kingdom
    July 10, 2014

    Fantastic room , charming restaurant in keeping with location . Wonderful picturesque well kept village

    Nothing

    9.6

  • David
      United Kingdom
    July 9, 2014

    Friendly, efficient staff, nothing was too much trouble

    10

  • Penny
      United Kingdom
    July 7, 2014

    Food was excellent both in taste and value, staff were friendly and engaging, clean rooms.

    wish I had booked earlier so I could have the four Poster room and Hot tub! lol No other complaints

    9.6

  • Sue
      United Arab Emirates
    July 3, 2014

    The Hotel was clean and tidy and welcoming.

    The interconnecting door in out room meant that a lot of the connecting rooms noise came through.

    7

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