Best Western Shaftesbury Paddington Court London  

El millor la situació I el llit.

Nothing at all. I made a big mistake by booking this hotel.

I reached the hotel at 10pm and got a room at 2am. It took them four hours to get me a room.I Had booked two rooms and was travelling with an infant. I had booked a superior double bed room and they had intially given me a twin bed room. I checked in and I realised that I was cheated. I had to shout at the manager and the staff and all of them were helpless and did not help. They then showed me one double bed, which was gain very dirty and dingy. That night i was at the reception for four hours and each and every person that was there was facing similar issues. I could count atleast 10-12 customers who were yelling at the reception to get things sorted out. Booking.com is putting its reputation at stake by adding such kind of hotels to your list. Pls remove it. I will never want to stay here for free also.

The Hotel as far below standard and does not deserve its rating

I have nothing favorable to say about this establishment. At best it is an "F" level motel. See my comments below. Do not stay here or any of the other hotels or motels owned by this conglomerate. They advertise as being within 11 miles of Heathrow and suck in unsuspecting travelers with early flights. They are really in the outskirts of London (at least a 1/2 hour from Heathrow with no traffic) and you would be better advised staying a reputable hotel in London. This is a sleazebag operation owned by sleasebag owner.

This is one of a group of hotels in the area owned by the same conglomerate that cater and take advantage of unsuspecting travelers. It is a total rip off. They advertise their "hotels" as 4 stars...but I would have a hard time classifying their hotels as even hotels. My room was the size of a closet with a single bed. The bed, towels and sheets were terrible. The motel is not clean. Booking.com should not represent these hotels. You would be better off sleeping on a park bench!

There was a problem with the electrics in the room but it was repaired immediately.

I have stayed at this groups hotels in London 6 times and twice they have shunted me off to another hotel with a lame excuse that they had a problem. I choose a hotel for value and location therfore do not expect to be moved to another part of London. If they have a genuine problem they should warn people in advance. This appears to be a company policy to fill other hotels by the amount of Guests they move around. I like the hotels and the staff are usualy helpful but I will need to confirm I am staying at that specific hotel or I wont use them again.

The staff at the hotel were rude, abrasive, aggressive and altogether unpleasant to deal with during our stay. We were utterly surprised by the lack of hospitality and low standard of service. There were too many incidents to describe but I will definitely not stay at the Best Western Paddington again or recommend it to anyone.

Night staff were very helpful and welcoming when I arrived. Some of the day staff and the manager were also very helpful. My room was quiet and airy, great when you want rest from the London bustle.

Where can I write complaints then? I wish to complain about the way some day staff dealt with me when I was checking out. I paid the night staff on arrival for my stay an was told breakfast was incuded. When checking out, some day counter staff insisted that this was not the case and that the night staff could not have said that it was. Because of the fact that I was indirectly, repeatedly and stridently being called a liar, I insisted on speaking to the manager who was extremely gracious and sorted out the problem. It is very important that counter staff do not treat customers like this and I was definitely not treated in this way at the Best Western Hotel in Berlin, where staff and facilities were excellent.Could I also mention that teh iron in my room in your Paddington hotel was unusable.

The bathroom

Tiny rooms

The room very small although it was clean and tidy

Great location and lovely room

The staff tried to tell us they had a technical fault and had no rooms there was a strong dissucussion I told them I read this was a usual plan to move us to cheaper hotel outside of city .they didnt want us to be heard as queue was formimg and quickly got us a room which was perfect.For others in this situtation dont move from desk stay calm but make sure your heard and they will get you a room

Rooms are smalll , bathes are not comfortables

Spacious Deluxe room turned out o be a small room in the basement (!) with a stinky coorridor. Heating was not working, so it was extremelly cold. On/off button on the remote controller was not working either. I was moved to another room the next day, I have found some dead flies on the carpet and some turkish coins. The hotel is suppossed to have 4 stars. I would give 1,5 at max - not for that price.