Best Western Shaftesbury Paddington Court London  

I have nothing favorable to say about this establishment. At best it is an "F" level motel. See my comments below. Do not stay here or any of the other hotels or motels owned by this conglomerate. They advertise as being within 11 miles of Heathrow and suck in unsuspecting travelers with early flights. They are really in the outskirts of London (at least a 1/2 hour from Heathrow with no traffic) and you would be better advised staying a reputable hotel in London. This is a sleazebag operation owned by sleasebag owner.

This is one of a group of hotels in the area owned by the same conglomerate that cater and take advantage of unsuspecting travelers. It is a total rip off. They advertise their "hotels" as 4 stars...but I would have a hard time classifying their hotels as even hotels. My room was the size of a closet with a single bed. The bed, towels and sheets were terrible. The motel is not clean. Booking.com should not represent these hotels. You would be better off sleeping on a park bench!

The hotel was in a nice area close to the tube station. It was very well maintained and the staff were very polite and welcoming.

Location, Location and Price. It is also safe, clean and well reputation hotel.

Too small room and bathroom

The hotel called me with 4 hours notice to say I had been moved to another Best Western hotel in Moorgate due to maintenance. On arrival, I complained saying that location was the most important factor due to business appointments. They let me stay. My review would have been very different if they hadn't! So great appreciation to the reception staff and duty manager, thanks.

The superior double room my girlfriend and I initially stayed in was spacious, comfortable included a fridge and overlooked the Devonshire Terrace, brilliant. Unfortunately when drawing the curtain the rail fell off and couldn’t be fixed till the next day :(. After being shown various other rooms as an alternative and being disappointed about the relative size/space, etc compared to the original the manager offered one of the suites from a completely different category - essentially upgrading our stay. I must say this was an amazing gesture, and I had a brilliant stay. I would recommend this hotel to anyone, because even after going to a million different rooms the service we received and politeness of this service was superb! It appears nothing was too much to ask for and their dedication to my satisfaction of quality of room far exceeds many other hotel establishments from my past experience.

I really don't carry any complaints about this hotel. One suggestion I would put forward is maybe having some promotional material explaining the room services such as internet, food etc - but the hotel staff were really friendly, polite and catered to our needs brilliantly.

The room had everything you needed.

The noise from the other rooms was quite hearable. Sometimes it seemed that the people in the other room were standing in the same room as you. The closing (slamming) of doors could be heard throughout the hotel.

Having a microwave.

The bed. Too small and very tiny room.

Place was near Hyde Park and also Paddington Railway Station (with shuttle to Heathrow airport). Some restaurants close to the hotel (not very good though).

Although we booked a Superior room, it was ridiculously small. Only one queen-size bed (135 cm) fitted in this room. The room was located in a street level floor, with "great" views to other mews. Breakfast was around 25 pounds (!!). Anyway, I did enjoy my visit to London.

Price for value. Position very close to city centre.

The indian/pakistan staff was not polite and spoke in a very hard way in English, so that noody could understand them. The room was beautiful but not very clean. The internet did not work in my room.

Good location for a reasonable price. The singelrooms are ok, but very small. Especialy the showercabinet.

The personnel where friendly, but there were alot of missunderstandings. One that they canceled a booking for a friend that arrived a day later then first announced, even thought we clearly told them that he would arrive one day later. And then they insisted that it was our fault. Luckely we where abel to find a cheap room for him to stay that night not to far away from us. The breakfast area was very small, and we had to wait for 30 min - 1h two of the three day before we could get in to eat.

The customer service is pretty good. The room and bed were very confortable, the bathroom clean and dry.

There isn't any complain about the hotel.

Decent value for money. Very convenient location.

Very small room for a **** hotel.

Location

Room too small and located opposite the hotel. Staff not accommodating Noisy