Best Western Shaftesbury Paddington Court London  

It was very handy to transport

We had a problem with mine credit card I only used it at the hotel and someone copied and used it till I cancelled it.

The Hotel as far below standard and does not deserve its rating

I have nothing favorable to say about this establishment. At best it is an "F" level motel. See my comments below. Do not stay here or any of the other hotels or motels owned by this conglomerate. They advertise as being within 11 miles of Heathrow and suck in unsuspecting travelers with early flights. They are really in the outskirts of London (at least a 1/2 hour from Heathrow with no traffic) and you would be better advised staying a reputable hotel in London. This is a sleazebag operation owned by sleasebag owner.

This is one of a group of hotels in the area owned by the same conglomerate that cater and take advantage of unsuspecting travelers. It is a total rip off. They advertise their "hotels" as 4 stars...but I would have a hard time classifying their hotels as even hotels. My room was the size of a closet with a single bed. The bed, towels and sheets were terrible. The motel is not clean. Booking.com should not represent these hotels. You would be better off sleeping on a park bench!

There was a problem with the electrics in the room but it was repaired immediately.

I have stayed at this groups hotels in London 6 times and twice they have shunted me off to another hotel with a lame excuse that they had a problem. I choose a hotel for value and location therfore do not expect to be moved to another part of London. If they have a genuine problem they should warn people in advance. This appears to be a company policy to fill other hotels by the amount of Guests they move around. I like the hotels and the staff are usualy helpful but I will need to confirm I am staying at that specific hotel or I wont use them again.

The staff at the hotel were rude, abrasive, aggressive and altogether unpleasant to deal with during our stay. We were utterly surprised by the lack of hospitality and low standard of service. There were too many incidents to describe but I will definitely not stay at the Best Western Paddington again or recommend it to anyone.

Night staff were very helpful and welcoming when I arrived. Some of the day staff and the manager were also very helpful. My room was quiet and airy, great when you want rest from the London bustle.

Where can I write complaints then? I wish to complain about the way some day staff dealt with me when I was checking out. I paid the night staff on arrival for my stay an was told breakfast was incuded. When checking out, some day counter staff insisted that this was not the case and that the night staff could not have said that it was. Because of the fact that I was indirectly, repeatedly and stridently being called a liar, I insisted on speaking to the manager who was extremely gracious and sorted out the problem. It is very important that counter staff do not treat customers like this and I was definitely not treated in this way at the Best Western Hotel in Berlin, where staff and facilities were excellent.Could I also mention that teh iron in my room in your Paddington hotel was unusable.

The bathroom

Tiny rooms

The room very small although it was clean and tidy

Good location, the free internet connection in the room was a pleasant surprise, as it was advertised to have free internet connection in the public areas only. Comfortable beds, all accessories needed in the room (ironing, shoe polishing etc)

Very convenient location friendly staff

Size of room noisy lift all night wallpaper peeling from wall

We just felt relaxed and comfortable , close to the heart of the city yet in a peaceful area. The staff were excellent, nothing seemed to be too much trouble for them. They were smart, polite, helpful and professional.

While we were very pleased with our suite and thought we had got a good deal, the television did not work, but the it specialist chap got on to it straight away and it was sorted later. As we were getting ready to check out next morning, the lights failed! One of those things though . . . no-one's fault really.

The location

Very small room in the basement, really expensive for what it is. While the breakfast was negotiated included during the (looooong) check in, the waiter tried to bill it.