The Palace Hotel  

Not much really apart from location

On enterance the hotel looked grand and inviting that is until we went into our room, which smelt musty looked like it had not been decorated in years and didn't look like any of the pictures on the website that we viewed when booking the room. While we we there we had to ask to change the items on the drinking facility tray, they looked like they had been there for years and the packets were dirty and broken !!!!! The window frames were disgusting and covered in cobwebs and we couldn't open the windows at all ! Which may of been a good sign considering trains were going past throughout the day. We even didn't want to hang our clothes in the wardrobe incase it made them smell too much What annoys me the most is we chose this hotel from viewing their website. The pictures looked really inviting but our room was obviously not taken to promote any room for this hotel!!!!

Room was very spacious and beds were very comfortable.

Internet should be free. Even 3 star hotels gives internet access for free.

Excellent central location close to shops and restaurants if you want them although I wanted a complete break and was not disturbed. I slept well. Spacious bathroom with a deep bath.

The tv in our room m12 kept turning itsel off when we wanted it on and on when we waned it off. The walls in the room could use a lick of paint.

The architecture The Staff Our room (David Livingstone suite)

Dinner food was possibly below what we might have expected.

Very grand! Really makes you feel you are somewhere special.

Amazing hotel but my only complaint is that the bed was very soft and not very comfy at all. Shame considering everything else was so nice.

The Staff are friendly, polite, helpful and overall interested in their customers. The Hotel welcomes and more than adequately caters to the special needs of mobility restricted guests.

The room and bathroom were clean and well equipped. The bed was extremely comfortable! We had a lovely stay.

the hotel was nice its in a great location for the city center

this hotel was a bit s cary the room was clean but not 4 star breakfast wasok but the staff wen,t very freindly i had to ask for tea the food was,nt very hot the hotel bar is very pricey the bed was very hard the windows in the room were very old and dirty

We loved its quirkiness! Our first impressions were of a "cold and impersonal interior". BUT... our lasting memories will be of a historical treasure with modern, luxurious accommodation and excellent service.

Our room was lovely and right by the clock tower

A bit expensive

It was relatively central. Breakfast is good even though it could be slightly better.

It's not a four-star hotel but a three-star one.My room was on the ground floor but a bit too far from the reception.

The size of the room was excellent the style of the hotel with its victorian splendour was lovely the food was enjoyable and the staff very pleasant

The drinks like so many hotels are overpriced. Its a shame hotel bars feel the need to excessively profiteer from drinks

Lovely Building but in need of some serious re decoration. The first room we had been put in was really dirty and smelt of stale cigarettes. We had been moved to another room which was better but smaller.

I have stayed in many 4* hotels this was no where near the standard we are used to. More like a 2*