The Palace Hotel  

Not much really apart from location

On enterance the hotel looked grand and inviting that is until we went into our room, which smelt musty looked like it had not been decorated in years and didn't look like any of the pictures on the website that we viewed when booking the room. While we we there we had to ask to change the items on the drinking facility tray, they looked like they had been there for years and the packets were dirty and broken !!!!! The window frames were disgusting and covered in cobwebs and we couldn't open the windows at all ! Which may of been a good sign considering trains were going past throughout the day. We even didn't want to hang our clothes in the wardrobe incase it made them smell too much What annoys me the most is we chose this hotel from viewing their website. The pictures looked really inviting but our room was obviously not taken to promote any room for this hotel!!!!

The sense of history you get in this hotel is amazing! Incredibly impressive building.

Room was spacious and clean

the staff were very friendly but the only problem i had was i had to change rooms because the first room we were given was not up to the standard i had booked

Friendly, helpful staff who were very accommodating and obviously committed to providing an excellent standard of service to customers. The food was also very tasty!

Location was good Staff were helpful

My room 318 was noisy, Lack of toiletries in the bathroom was annoying - is cope out to say saving the environment, no shower hat, no robe, flannel etc.... Understand the towel signs they do save the environment! Would recommend but only as an OK hotel that's has a convienient location.

Nice big rooms. Good location.

There can be some noise from the street.

The good staff, the ambience, space, style, welcome, bath and bathroom, bedroom, facilities

Inflexible air conditioning ie On = noisy; Off = hot and stuffy. And not possible to open any windows in such a beautiful room, otherwise silent at the back of the hotel. Useless, expensive internet connection. No wifi. I only go to hotels that have free wifi as standard; this was a mistake = an hour on the phone to their techies before I could send four emails, entering your name, details and address every time you connect! Nobody does it like that any more. It's archaic and they need to update asap

Decor was fantastic. Reception were so helpful

Prices at bar I found expensive,but not of putting. Liked it so much I have booked for October.

Architecture of the building, efficiency of the staff.

Bed was somewhat bowed, as if it was an old mattress but overall it was very comfortable.

Comfortable bed, good bathroom, well placed for gmex centre. Breakfast choices were excellent, even for ppl with dietary requirements.

On arrival the lift was out of action. I am disabled, and was there for ms Life, so was not the only disabled person there. The route from reception to lift was up/down/up stairs. Had to call reception twice. Once a non-working lamp. It needed plugging in, but the socket is hidden behind a heavy desk. I could not have shifted it. 2Nd the shower did not drain. Engineer fixed it.

the big rooms

I stayed here on the 14th of april 2012 with friends to celerbrate my 30th birthday. We found the staff are very curtious & helpful, the rooms welcoming, clean and comfortable. Ideal City centre location. Thouroughly enjoyed our stay here it made my 30th birthday complete. Highly recommend this hotel.