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The Palace Hotel
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When would you like to stay at the The Palace Hotel?
Top
Based on
332
reviews
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Show scores of: |
Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews per page.
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Elisa
With friends
Genova,
Italy
November 5, 2009
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Central location, the hotel is smack dab in the city centre. The staff was very friendly and polite. The room was nice and clean. The stairs leading to the wing of the hotel we were staying were a bit smelly (due to humidity, mostly). That part of the hotel probably needed a bit of renovation works, but our room was perfect, so it's just a minor problem. |
8.5 |
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Anonymous
Family with older children
United Kingdom
October 29, 2009
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I like the location,the size of the room,the size of the beds and toilet the heating system wasn't good enough |
8 |
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Anonymous
Young couple
Ireland
October 27, 2009
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the room was clean and large. breakfast was very good also. good location. the ten minute hike to get to our bedroom and the room we stayed in was nothing like shown in the pictures, it was much older and very dated. not modern like the pictures. |
7.5 |
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Kathleen
With friends
Aberdeen,
United Kingdom
October 25, 2009
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I visited the hotel with 3 of my friends. We all loved the features of both the public rooms and the bedrooms. The hotel was convenient for restaurants, city centre, bus stops etc. We are well travelled but the Palace Hotel came top as "The hotel with the most character" We loved it. The staff were particularly helpful. |
10 |
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Olivia
Family with older children
Dublin,
Ireland
October 22, 2009
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The room size. When we arrived at the hotel the room was cold. We asked could we have the heat turned on. We were informed that it gets turned on at 10pm at night however as it was 4pm in the afternoon they would send up a plug in heater to us. An hour later it still had not arrived so we called reception. They informed us that there was one in our wardrobe. When we checked there was a fan not a heater. We called back down and were told they would send one up to us. Another hour went by and still no heater. We called again and asked for one and were told they would send one up. It never arrived and the heat never came on at all. There was also a bad smell in the toilet. The room size was very good. It was a very dark room with small windows. |
5 |
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Josephine
With friends
aberdeen,
United Kingdom
October 21, 2009
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I liked that the train station was a short distance away. I also liked the fact that it was an old hotel and had lots of character. I loved that it had Joey armchairs from friends. That the keys continually didn't work. |
7.5 |
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Alison
Solo traveller
Darlington,
United Kingdom
October 21, 2009
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Interesting old building with modern facilities and in good location. Very comfortable room and helpful staff. |
9 |
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James
With friends
Wiltshire,
United Kingdom
October 14, 2009
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Sunday morning while checking out the girl on the front desk was very cheerful, warming and helpfull, she booked us a taxi, sadly can't remember her name, hope this can be passed on to her. |
9.5 |
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Anonymous
Solo traveller
United Kingdom
October 12, 2009
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I had a quiet room. There was all the time a very unpleasant smell of humidity in the lobby and the corridors. There is no wi-fi and the hotel charges an additional 15£ per 24 hours for broadband use in the room. Given the expensive rate for the room, charging for Internet access is, out of principle, a liberty. |
6 |
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Steven
Family with older children
Tunbridge Wells,
United Kingdom
October 9, 2009
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The ceiling height of the room was fantastic Tempus bar was over-crowded with a function - very little attention to resident guests. |
7 |
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David
Mature couple
Luton,
United Kingdom
October 7, 2009
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Excellent multiple choice buffet breakfast Only one lift to upper floors. Had to use stairs at buisy times. |
7 |
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Jason
Solo traveller
Stratford upon Avon,
United Kingdom
October 3, 2009
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More than met and exceeded my expectations, good location, very professional and friendly staff, high quality rooms that were well equiped and very clean. Quality of the food in the tempus bar / restaurant was fantastic. |
9.5 |
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Misel
Family with older children
Mersin,
Turkey
October 2, 2009
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the practicality, the vicinity to the town centre, the large room, quiet, historic architectuer reception can be very busy and the service slow |
9.5 |
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Clement
Family with young children
Croydon,
United Kingdom
September 23, 2009
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The breakfast was really good The receptionist who dealt with us on the Saturday night was not helpful. We went to the hotel late and I was not sure whether she felt we were not coming. She told us that the room that I had booked on line was not available and that she was offering us an alternative until the Concierge Manager (I only know the first name as Martin) got involved. He really was very helpful. we did not get our additional bed but because of Martin we settled for what we got. |
8.5 |
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Kerry
Young couple
Carlisle,
United Kingdom
September 22, 2009
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Beautiful hotel, excellent breakfast. |
8 |
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Elizabeth
Young couple
Whitefield,
United Kingdom
September 22, 2009
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The room was very comfortable and a very modern design. The food was excellent and the hotel is very centrally located. On checking out the receptionist tried to charge for something which did not apply as the room, dinner and breakfast had been paid for in advance and the evening drinks in cash. In the end we weren't charged but were still made to feel uncomfortable as if we were trying to get something for nothing. This did rather spoil our stay at the hotel, which was a shame as it was our first wedding anniversary and therefore special. |
9.5 |
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Charlene
Young couple
Burnley,
United Kingdom
September 22, 2009
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The staff were very helpful and made my partner and I feel very welcome on our anniversary and helped me a lot with extras. |
9.5 |
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Stephen
Family with older children
Woolpit,
United Kingdom
September 22, 2009
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Good position, very spacious room, good breakfast. Room smelled of smoke. |
7 |
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Anonymous
Solo traveller
Spain
August 28, 2009
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The room is very spacious and very well lit. Bed and sheets very clean.Hotel staff is very professional and friendly. The furniture is old and not well preserved.Floor in the bathroom is not well preserved neither.Not toilet brush on the bathroom. |
8.5 |
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Thiery
Young couple
Brussels,
Belgium
August 20, 2009
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Nice hotel in a great location with easy access from the airport. Rooms were clean, staff was nice, breakfast was good, and the overall experience was great.Would definitely recommend it. |
10 |
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Anonymous
Group
United Kingdom
August 12, 2009
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the hotel roomwas comfortable and clean at the meal in the hotel restaurant we were treat dreadfully and we felt extremely offended by our treatment. |
5.5 |
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Julie
With friends
Burntwood,
United Kingdom
August 6, 2009
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The overall appearance of the hotel was stunning. |
8 |
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James
Mature couple
Maidenhead,
United Kingdom
August 5, 2009
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Fire alarm went off at 1150pm and we were kept out on the street for 50 minutes with no explanation. |
6.5 |
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Margaret
With friends
North Yorkshire,
United Kingdom
July 29, 2009
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some rooms too near railway, people complaining about no sleep. |
7.5 |
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Kelly
With friends
Lancashire,
United Kingdom
July 29, 2009
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The staff not so friendly on arrival, for example, as I didn't have a credit card they weren't prepared to let me check-in even though I had the cash to pay up-front. This resulted in another member of my party using her card, I feel that this should have been noted before my arrival as I used a debit card to secure my booking. |
5.5 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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