Barceló Buxton Palace Hotel  

The helpfulness of the staff and the central location of the hotel.

The pedestrian exit from the hotel grounds is either via a steep path with a number of steps or via the hotel car par wich has two barriers. Neither is suited to someone in a wheelchair or on crutches as I was. The hotel seems totally unused to catering for disabled guests. It is in need of urgent refurbishment since it looks shabby and badly maintained. Hotel guests should not have to pay £4 plus per day to park their cars in the hotel car park. This is not a four star hotel.

It was a very relaxing hotel and short stay

As i'm disabled we we're parked in the disabled bay against the enterence and everybody seamed to like to hover at the side of our car to smoke. If they want to smoke then maybe it would be a good idea to set an area for them to do so as against the enterence is not a good advertisment for the hotel. Also whilst there one of the staff did not know how to use the ramp properly and when my husband said it was upside down she was adament and arrigant she was right and the worst of it was she was telling a younge woman that was learning how to do it also, all the other staff used it properly

We were 3 people in 2 double rooms. Initially, dinner for 4 was pre- charged on my card but we spotted that and corrected it.In Room 254, the wet towels from the previous occupants were still hanging on the hook behind the door and our new toilet rolls were leaning against the door in the corridor- presumably we were to put them in ourselves. I asked at reception for the towels to be removed whilst we were at dinner and the bathroom checked to see whether it had been fully cleaned. Nothing was done. I removed the towels myself. We were not welcomed at the dining room- staff at the till kept their backs turned away for some time as we waited for someone to acknowledge us.

location

shabby, tired-looking, in serious need of refurbishement

the lovely old building and the location was superb

the room was dusty and several large cobwebs, didn't look like the room had been cleaned for a week at least

The hotel itself was very comfortable and relaxing

We were very disappointed in the evening menu and therefore eat out in the evening

Very friendly and helpful staff. Charming hotel at first sight, like a palace. Comfortable beds. Good breakfast variety.

Unbearable mould odor in the corridors, paint peeling off the wall, impossible to air the room as windows cannot be opened. Horrible watery hot chocolate. Expected a bit more value for 150 euros (price for b&b), but I guess the maintenance of such a place requires a lot of money, hence these prices

On arrival reception was freindly but had no local knoledge. ( not his fault) It was close to the venue we had tickets for. The breakfast was nice.

Very disapointed with our room the bed was only a double and uncomfotable and when making it the next morning found that the sheets were stained, bathroom although clean did not make me feel like I was in a spa hotel in fact I felt that as we had a special offer we were given the worst room. That said I did not see any other rooms so it could be they were all like ours.

The hotel requires a considerable amount of investment.

Excellent location , beautiful building. Staff were excellent and very accomodating to any requests made.

Room cleanliness wasn't good - bath plug hole blocked with hair was one problem. Whole hotel is historically very grand but unfortunately it is looking tired and in need of some renovation and updating. Decor in rooms is stuck in the 1980'S.

We stayed at the hotel many years ago and knew it was convenient for the Opera House, where we saw a play while we were there on this visit. The entrance and stairs are very smart and the room we were given, as an upgrade, was very good.

- But there are parts of the hotel which could do with a good clean/smartening up, such as the bathroom and the leisure complex.

excellent location for leisure activities and brilliant for business traveller who is travelling by train.