Best Western Inverness Palace Hotel & Spa  

Food was good quality

Plumbing was very noisy, flushing, taps running and showers, I thought I was sharing a room with a group of people.

service and breakfast excellent

price of drinks at the bar

Perfect location! Across from the castle, central to shopping and restaurants. Valet parking on site was very helpful

I didn't get to stay long enough to use the spa!

friendly staff at reception and breakfast, also swimming pool.

View was fantastic and the room very comfortable. Staff very helpful.

The elevator was not big enough for 2 people with suitcases

The staff were polite and helpful on the desk. Pleasent comfortable lounge area.

We had informed you a week or two before our stay that my husband was a ceoliac, but at no time were we offered any alternatives, we even had to provide a pavlova to enable him an alternative too ice cream. We were with a group (Great Rail Journeys) but stayed an extra night before in a different room which I booked over the internet cheaper than we had paid with our Tour, so was disappointed to be moved into an inferior room when our Tour Holiday started. Also we did not get as good a service at the breakfast time as other paying guests.

I liked the Spa, had a massage booked also and it was excellent, the pool was great.

Check in was 3pm which I think is a little late, however we did not get into our room till 3.30pm and even then they had given us a key that didn't work, so didn't get into our room untill 3.45pm. I did let staff know my husband and I had a massage booked and really needed access sooner, but sadly no alternative was given. We were told when we arrived our room had been upgraded to a superior but if that was superior I would hate to see a normal room.

As i booked on booking.com got fantastic value. Spa was very good, room with large bed and view fantastic

Valet parking details should have been said with booking as car tracking device meant security calls.

the food was exellent,didnt eat anywhere else, friendly and helpfull staff

The morning paper i ordered could have been pushed under the door instead of collecting it from reception. reception didnt seem to know anything about parking told me to speak to the spa staff !!!!!!

Great Room

Service at tea time was poor

Swimming pool

Dreadful noise at 6:45am as some machines started up. I understand this was the fans from the Health Club below my room. The floor even vibrated with the noise. Also very difficult to get to hotel by the one way system.

great location, close to the centre and right next to the river. had a room with view to the river and castle. very comfy & clean room. spa.

didnt manage to have normal warm water in the shower, either was freezing cold or burning hot, and tried several times and strategies - to no avail

- Cosy and spacious rooms - Friendly and helpful staff - Pool - Location is nice and close to the centre - Room with view on the river

- Wifi not working properly - Water slightly cold in the morning - Breakfast not included (can be booked separately) - View from the room at the back of the hotel

Amazing! River view rooms are so beautiful. I felt as if I was in a castle not a hotel

leisure centre and the comfort of the room

weather

central location, clean en suite hotel facilities.

Pillows were too shallow which didn't make for a good nights sleep.

Booked last minute and feel we got a bargain and plan to return to the fantastic room we got...Brilliant having the spa totally to ourselves at times too :)

Having to leave!

location nice facilities

poor parking facilities

Good helpfull staff - night porter provided food and moved my car to car park at 5am! Nice pool Nice room

Friendliness of staff.

Mattress slightly uncomfortable. This was only a minor problem.

The relaxing atmosphere and the lovely staff

Nothing really

Great all round!

It was a bit difficult to order biscuits & tea for the room after we'd used our original supply. Small point but one staff member got petty. :-(

Everyone and everything at The Palace were excellent

N/a

Close to town centre and great views,very relaxed atmosphere .

Very friendly and helpful. Spa facilities excellent. Lovely food.

Bit chilly in foyer. Room design, would have been better if bathroom were where bed was and bed was beside window.