Best Western Inverness Palace Hotel & Spa  

Would have preferred not to have buffet style breakfast, better to have table service and freshly cooked.

Reception and bar staff were excellent. Room was clean and comfortable with a nice river view. Pool and sauna were excellent. Evening meal in the brasserie also very good.

Breakfast staff were very poor. Forgot our tea and toast and eventually, when reminded, brought tea that was well stewed and toast that was stone cold. Spoiled what was otherwise a very pleasant stay.

I always find my stay at the Palace hotel very relaxing and comfortable. The staff are extremely pleasant and helpful.

It was in the centre of town which was easy to get to with shoping bags while my wife and I were xmas shopping

If you were not early checking in then you struggled to get a parking space

Location was superb

no complaints, very good

Near hand the shops

Room was nice and clean but not layed out how I would have like it to be for the price

Excellent location and good fitness/pool facilities.

Fine Invernesian hospitality, the staff are friendly and helpful. This is a comfortable hotel, in a very good location for a variety of activities. Inverness castle is across the river, and the centre of town is but a minute or two walk away. The train station is also within walking distance. There is a fine view to be had from the front of the hotel. Although our visit left little time for recreational activities, I am sure we will return for a break some time soon.

It was just a nice relaxing time with friendly staff, great pool and spa, okay food and very near the shops, river, castle ect. Most of the staff are realy helpful and friendly. It is also nice when we go again and see that some of the staff are still there. On the whole it is a realy good hotel to stay at with just a few small problems. But to be honest, there is always something that you won't be 100% happy with in any hotel and best western are one of the good ones. We will certainly keep coming back. Especially to The Palace at Inverness.

We were in room 105 and our folks were in 104. It was very noisy in the morning with food deliveries ect. The heater in the bathroom doesn't turn down which is great in winter but very uncomfortable in summer. We also find the bar prices very high and the bar staff are hardly ever there during the day. We always have to go to reception and ask for someone to serve us drinks. No problem in the evening as the bar is always manned, It would be good if the menu was at reception a bit earlier too so that if we didn't like what was on it that night we could book a meal somewhere else.

Perfect location, excellent swimming pool/gym. There were no extra charges for room service breakfast as we booked inclusive.Helpful staff. Good taxi company is recommended by hotel.Nice eating places just next door and also a Starbucks in hotel as well as own restaurant. Only one suggestion maybe a handrail for less able bodied people could be useful at entrance although there is one further along

the location is the outstanding advantage. Otherwise the hotel is comfortable and staff were obliging and polite. The hotel also has a good health and fitness suite, with a good sized swimming pool, which we have used regularly in the past

On our previous visit in May we found uncharacteristic faults with the breakfast service. We did not use the dining room on our most recent visit

good room but we paid for it