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64-76 Hendon Way, London, NW2 2NL, United Kingdom – Show map
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611 verified reviews
They speak your language!
Best Western Palm Hotel's staff speak: Russian, Polish, Lithuanian, English
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Food & Drink
Bar, Restaurant (à la carte), Special diet menus (on request)
WiFi is available in the hotel rooms and is free of charge.
Free private parking is possible on site (reservation is not needed).
Room service, Packed lunches, Vending machine (drinks), Vending machine (snacks), 24-hour front desk, Luggage storage, Laundry, Dry cleaning, Daily maid service, Meeting/banquet facilities, Fax/photocopying
Newspapers, Safety deposit box, Non-smoking rooms, Facilities for disabled guests, Lift, Heating, Non-smoking throughout, Air conditioning
Russian, Polish, Lithuanian, English
From 14:00 hours
Until 12:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
All children under 2 years stay free of charge for children's cots/cribs.
There is no capacity for extra beds in the room.
The maximum number of children's cots/cribs in a room is 2.
Pets are allowed on request. Charges may be applicable.
Cards accepted at this property
Hover over the cards for more info.
Based on 609 reviews
Value for money
Show reviews from:
The W14 Hotel offers award-winning, 3-star accommodation in London’s Kensington district. Consisting of 4 Victorian town houses, it mixes contemporary décor with many traditional old features.
Score from 578 reviews Good
In an elegant period property, Best Western Chiswick Palace offers modern rooms with free Wi-Fi. The hotel is situated in Chiswick, a 5-minute walk from Turnham Green Underground Station.
Score from 1279 reviews Good
This hotel offers traditional Malaysian hospitality in the heart of London's bustling Bayswater area, less than 600 metres from Hyde Park and Bayswater and Queensway London Underground stations.
Score from 1364 reviews Good
Opposite Earl’s Court Exhibition Centre, this hotel offers en suite rooms at great-value rates. West Brompton tube station is a mere 90 metres away, while Earls Court tube station is 5 minutes' walk.
Score from 2667 reviews Review score
Staff are great n helpful
The hotel was very helpful in arranging a proper taxi cab. Upfront pricing was a good deal.
On one occassion we had to agree upon a price in the cab and it was too expensive.
Immaculately clean rooms, nice food in the restaurant which was open from early in the morning for breakfast. Pleasant and helpful staff too.
Having asked for a room with a bath I was somewhat disappointed to find that although the room did have a bath, there was no plug in it! Also the room was not very warm so the time I spent in the room was spent under the bed covers. The air conditioning blew intermittent icy cold blasts of cold air into the room, this was despite it being set at the maximum temperature of 32 degrees. The room was actually warmer with the air conditioning off! It was unfortunate to have to mention the above. This was unfortunate as this is a nice hotel with nice staff, however basics like a plug in the bath and a warm room should be available as standard.
it is cold at the third night
The very good duty manager of that date, Mr Zayt, make my booking from worse to good. Thanks to him.. He is really underestandable ..
Spacey double room Great shower Good safe free parking Very approachable staff
Had a spring 'popped' on the bed but it was ok because I was on my own
Location was good for getting into/out of London and free parking is a bonus.
Rooms on top floor have sloping roof and the room was small.
Great welcome & treatment by staff.. Nice location .. Nice n clean room ... Will return for sure
Prices may bit high but it's LONDON lol
On checking in we were told they needed a £20 holding deposit, our room was £63 so £83 was needed. The man was very nice told us they wouldn't take any money and we could pay our bill when we checked out the next day. Our bed omg worst night sleep I think I've ever had. Really in need of a new mattress. Bad smell from bathroom. On checking out we paid our bill £63. was then told the £20 would be credited back into my account. 2 days later I've found out that not only have they taken the £63 for the room but are holding £83 of my money. Not a happy customer. We travel up and down the country often, as our children take part in karate comps. We will never stay in the hotel again. If your asked for a holding amount check they dont take it twice.
Modern and looking as new
Two single mattresses on the double bed
Rooms were clean & bathroom modern.
On a main road & so it was noisy throughout the night
Location is close to tube. Room was very clean. Welcoming receptionist.
Was late out of the room buy 10 minutes and nasty maid/cleaner was extremely rude to me and my boyfriend we were charged an extra fee from our credit card. Not impressed.
The bathroom/ toilet very cold
Thanks for the upgrade. The room was lovely.
I think the bar stools need a serious upgrade. It was like sitting on a slab of concrete. Also, the light in the bathroom was too dim for applying make-up, same as in the bedroom. Important for women!
the bed was comfy and bathroom was clean and a nice size. modern decor.
When we arrived they put us in the entirely wrong room, we politley complained and they basically looked at us as if there was nothing they can do. We had all our suitcases and bags and they told us to come back later on when there "may" be a room around 7pm (baring in mind it was only half 1) not offering us somewhere to store our luggage anywhere. They were very unwelcoming and couldnt even raise a smile. when coming to and from the hotel (shopping) they made us feel very uncomfortable as they would stare in an unfriendly manor. As we were on ground floor we could aslo here people shouting and some sort of wedding/specail occasion which woke us both up a numerous amounts of times. Also we had a standard double room and was not nearly as big as it looks on the photo. Last point i have still not been refunded my 20 pound deposit we had to pay which i didnt see mentioned on the webstie?
Everything perfect , actually it is very clean and have good space especially the shower. You can use bus 113 to go to Marble Arch directly. The staff very friendly and helpful as they always smile with you.
No bottled water in rooms!
Very small and noisy bar area :(
secured free car park
double bed was in fact made of two twin beds pushed together
Clean and tidy, friendly staff
No hot water..
clean room,good staff made my holidays i advise this hotel,good location bus 20 meters away.
It is a nice little hotel, clean and warm. The staff is friendly and helpful. If possible you will be given an opportunity to choose your room.
The front of the hotel is on a very busy street and can be a bit noisy. The hotel is quite far from the underground, and there are no shops or restorants in the neighbourhood.
I didn't like the fact that the hotel, which I've stayed in many times has gone down hill, with noise in the corridors all night. The fire alarms being set off by unruly guests. "This was the second night in a row that they we're bring set off by guests". I have used this hotel many times and even taken my family there for weekend brakes in London, I don't think I will be returning again. "Sorry to see a nice hotel go down hill".
Food was very good
Not even bottled beer available at the bar. It was either lagers or guiness.
Room service Room size facilities cleanliness staff friendliness
the walk to the tube station from the hotel was longer than anticipated given the estimate in the hotels advert
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