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Newest reviews for Best Western Palm Hotel

  • Neal
      United Kingdom
    August 26, 2014

    the staff were very friendly and helpful whenever we wanted anything.

    the location is on a busy dual carriageway and about a mile from the nearest pub. the Hotel bar was ok but very expensive.

    7.9

  • Neil
      United Kingdom
    August 22, 2014

    Friendly staff and great night sleep. Nicely presented throughout

    A little far from transport links

    8.3

  • Anonymous
      United Kingdom
    August 21, 2014

    Large room. free wi fi and free parking.

    7.5

  • Wen
      United States of America
    August 20, 2014

    Good price & good location.

    Some engine noise is too loud and affect quietness of sleep.

    8

  • Vicki
      Australia
    August 17, 2014

    We travelled with our 3 adult children so had 2 hotel rooms. The kids room had 3 single beds, as requested. Both rooms were clean, comfortable & lovely decor. Staff were helpful & courteous. It was easy to get around on the buses & trains.

    Had requested months earlier that our rooms would at least be on the same floor if not inter-connecting. This didn't happen. The Hotel is really too far out of London, but that was my booking error.

    7.1

  • Debbie
      United Kingdom
    August 17, 2014

    The staff were attentive, courteous and friendly. We enjoyed a drink in the bar and the beds were comfy and spotless. Lovely shower and bathroom facilities. Very good value for money. Room needed at rear of hotel though as very very busy noisy road at the front. A lucky find. Perfect for our needs.

    Location, unfortunately cannot change that. But a very nice welcoming frontage.

    7.1

  • Willemina
      South Africa
    August 17, 2014

    Out of town but easy accessable Supermarket close by. Staff very friendly. Room not at street therefore very quite.

    Maybe difficult to find the first time.

    9.2

  • Anonymous
      Australia
    August 11, 2014

    The rooms were nice.

    Noisy, due to road traffic. Our room was not cleaned on three occasions. Drinks were not up to standard. Food was not cooked properly and expensive. In the end, did not feel welcome

    5.8

  • Harry
      Netherlands
    August 10, 2014

    Staff helpful Good comfort Clean

    Location

    7.1

  • Khaled
      United States of America
    August 7, 2014

    The most memorable experience of a thoughtful staff. Kamal in particular at the front desk is very courteous.

    I wish the passage way to the rooms has less doors. The addition of an exercise room makes sense.

    6.7

  • Matthew
      United Kingdom
    August 6, 2014

    The rooms

    Nothing

    10

  • Vg
      United Kingdom
    August 5, 2014

    The brake fast was simply fantastic.

    The toilet was very tight. Tissues Inadequate.

    8.8

  • Elizabeth
      United Kingdom
    August 3, 2014

    warm welcome, excellent dinner

    7.9

  • Bill
      United Kingdom
    July 30, 2014

    Location and cost, good value for London

    To cold in the restaurant, due to the hot weather the air con was to cold

    7.9

  • Slawomir
      Belgium
    July 29, 2014

    Parking included into rate (otside of congestion charge zone) Direct bus to Marble Arch (113) Overall comfort

    On Saturday there was a wedding party dowstairs and the noise was a little distrurbing even in the rooms at the back.

    8.8

  • Moran
      United Kingdom
    July 26, 2014

    comfort room

    a little bit noisy

    8.8

  • S
      United Kingdom
    July 22, 2014

    Cleanliness, helpful,friendly staff and comfortable beds!

    step down into bathroom,loose tiles on bathroom floor..room 203

    9.6

  • Mark
      United Kingdom
    July 22, 2014

    The staff were very helpful from beginning to end , the room was cleaned well between nights , beds comfy and room quite even though we were at the front near a busy road. Really good value.

    10

  • Nitchakarn
      United Kingdom
    July 22, 2014

    Everything for this hotel is at its best. First we got the room that the fridge did not work. The staff was kind enough to change room for us immediately.

    Location is quite far from the city centre. However, it's near bus stop which will go to tube station.

    9.2

  • Amir
      United States of America
    July 22, 2014

    Upon check in the service was awful. Staff was NOT friendly at all they actually are very rude. The room had no elevator we had large suitcases and getting to the room was up a flight of stairs. Air-condition was poor. Noise level of other guest (groups) running through the halls all hours of the night, at 2a.m. we finally complained. Would NOT recommend this hotel and would never go back,more so because of the staff. Never have been at a hotel with such rude non helpful staff.

    3.3

  • Thelpholyn
      United States of America
    July 21, 2014

    The staff was very helpful. It was very convenient to catch the bus. That made it really easy for my friend and I to get around. We enjoyed our stay there.

    9.6

  • Mark
      United Kingdom
    July 21, 2014

    Style of the hotel, room was nicely decorated and very comfortable. Staff were polite, helpful and had a welcoming Smile.

    Room 6 on the front - A41 very noisy and there were a family with children who were going up and down the corridor shouting until 1am

    7.1

  • Ieva
      United Kingdom
    July 20, 2014

    I loved the rooms, they were spacious, bed comfortable and big, flatscreen tv in front of the bed. Friendly staff. Good facility - European electric plug in the wall for those who need it and we did I left my dress in the hotel and the staff was efficient and posted it to me very next day after my address confirmation. Big thank you!

    9.6

  • Martha
      United States of America
    July 18, 2014

    the value and helpfulness

    7.5

  • Sharna
      United Kingdom
    July 16, 2014

    The room and bathroom were lovely and the staff friendly and helpful.

    When booking I booked 3 breakfasts but at breakfast I was told I had to pay as you had only taken the room cost at the time of booking. What is the point of booking breakfast when you have to pay after eating it.

    7.5

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