Palms Hotel

We didn't like anything about the Palms Hotel

They wasn't serving food in the restauraunt as we was told it was closed and as the hotel is on a dual carriageway in the middle of nowhere with no place near to eat (unless you fancy a sandwich from the local petrol station) we had to get a taxi into the nearest town which cost us £9 each way , the drinks behind the bar were rediculously expensive and the beer was like drinking dishwater. The rooms were shoddy and dirty and the guy behind the desk was miserable and unhelpful.It was lucky that we was only staying for 1 night .

Palm Springs was a much larger hotel than its first appearance from the road indicated. Although an older hotel and starting to look its age in that the decor and fittings are a little"tired", it was nevertheles a very comfortable and quiet hotel and we would certainly recommend it to our friends as well as stay there again.

No hot food able to be ordered as everything had ran out, room smelled really damp/fusty, bathroom wasn't clean, no atmosphere in the bar area.

The receptionist was very helpful

It was Nov and no heating in the room, it was freezing. The curtains were fraying and there was mould all over the bathroom ceiling.

I have to say it was value for money and staff were polite.

Occassional musty smell...but that is being picky.

i had to change my room as the first room was in poor condition and had a broken hand basin i complained they gave me a much smaller room i then had to dimantle a cot so the bed could be accessed frm both sides i asked for a morning call that i never got the bed was so bad i couldnt sleep very well until i finally dropped off aroud 4.30 am when i did i over slept missed breakfast as my morning call never happened no apology when i complained but they knocked the breakfast charge off my bill and said that was good enough compensation a total digrace

The Palms Hotel was good value compared to Premier Inns and travelodges that i have recently stayed in.

The staff were friendly even though a computer failure was causing problems a prompt service was given, facilities were good and room comfy. Good value for price. One point worth noting good hotel for day trips to london but station a 5 min car ride away so short taxi trip may be needed

hotel showing signs of age but still ok, no freeviw in rooms.

reception and bar area nice, breakfast good

The room and corridor had a really bad odour!!

The breakfast was lovely and the staff are polite and helpful, had a fun time.

The bathrooms could do with replacing and rooms need an overhaul aswell but if you have a sense of humour it all adds to the unique Palms experience.

Nothing the beds were most uncomfortable with the springs, mould growing off the ceilings in the bathroom, sink cracked and sanitry ware in poor condition. Decor tired and worn with paper lifting off the walls. The rooms smell of musty damp.

My Wife and children refused to sleep in the beds and opted to sleep on top of them due to not trusting the cleanliness after seeing the rest of the facility. Absolute discusting hotel stayed two nights previous across the other side of the city at Ramada Hotel excellent service for cheaper price.

convenience

We were told about refurbishment but our complaints are about poor standatds. Letter follows listing complaints.

The price and the good travel links

Some of the rooms needed updating