Best Western Park Hall Hotel  

The hotel was disgusting. The bungalows were cold, damp & smelt musty, there was thick black mud out side the front door. Needless to say we handed the key back & stayed at a Premier Lodge. This hotel should be demolished, I believe it is unfit for human habitation. It would be condemned as a night shelter.

The staff were particularly good,

The breakfast was over priced, the bed was hard

It was a nice setting. Looked good from the outside.

The staff were discourteous. The tv and kettle didn't work. There were loud generators outside the room. The breakfast was awful.

We stopped at best western park hall hotel as we had tickets for a function in one of the many function rooms that they have which was very well organised and very comfortable we would definetly stay there again

An excellent venue - clean room - friendly staff - good choice of and plentiful food. Overall an enjoyable stay.

Queueing for breakfast - but the restaurant staff were very efficient and we didn't have to wait too long.

Theme park Camelot was on the grounds the reason we stayed there great pool for kids.

The first time we went for a swin no towels at pool went back to reception to get some took about 45 min for some to arrive.

Great Hotel in Chorley right next door to Camrlot theme Park so at this time of year the hotel is full of families.The room was big and very comfortable and the free WiFi is great.

No Air Con in the rooms which at this time of year is a draw back.

Theetting relevant to my business requirements was very good.

We ordered a taxi at the point of check-in, to take us to a meeting. The taxi was to be booked for 1 hour after we checked in. The cab didnt turn up because the receptionist "forgot" to book it, and this left us highly embarassed with our clients, being 30 minutes late for an important meeting. I also settled my clients bill on the morning of departure (Mr. Chris Scully:- depart 20-07-11:- room 224. Only after i queried the bill on the phone with him, do i see that he has been over-charged by the sum of £23.00 (approx), for services and food he did not have. This is an absolute disgrace, and i will be sending an official letter of complaint to the head office. Hotels, like everyone else in business today, are fighting for business. The park Hall was not busy on Tuesday, 19th July, but the staff still manage to make a mess of issues.

Leisure facilities were great

A shame a toddler woke me up at 5am, crying until 7-30am, not the hotels fault but just bear in mind if you need a rested mights sleep a lot of families stay here

Gym facilities and pool

Room and beds were of poor quality and in need of refurb

The staff were all very freindly and always smilling and willing to help, food in the resterant was very nice and good value for money,

Rooms were very warm, after kicking out time from the receptions taking place very noisey out side and inside, room doors very noisey when closing.

Great location, excellent facilities very good entertainment, dinner excellent, breakfast however, very poor, tasteless, bland,and the fruit juice like water, no flavor at all don't bother.

Hotel clean and tidy in the main. front desk staff very helpful and knowledgeable. 7/10