Park Inn Heathrow, London  

Convenience to Heathrow Airport

Whenever we've used this hotel the car park is always full and it's not very easy to find a space. We ended up parking on double yellow lines and just hoped we wouldn't get clamped - we didn't thankfully.

I was very unimpressed by the Park Inn. As one of the more expensive hotels I thought it was dirty and the staff were not particularly helpful. I had a broken wrist and had to walk with all my suitcases a very long way to get to my room because the lifts were out of order. When I arrived at my room it smelt very bad so I asked to be changed. This took a long time. I would not stay there again.

They had rooms available when no one else did. The linens and towels were very nice - soft, clean, fluffy.

The price for what you get is poor with this hotel. The rooms, while clean, are definately showing wear. For example the window shade was duct taped together, the beds are sunken down in the middle, the bathroom had caulking everywhere to try and stop leaks. If it were a cheap hotel I would be OK with it. Another big complaint is that its an "airport hotel" right next to heathrow but its impossible to walk there (according to the staff but I didn't test) and there are supposed to be frequent shuttles. My shuttle was over 20 minutes late and they stop at all the other hotels so all in all it took me 45 minutes to get to heathrow. It would have been much better off timewise staying in Paddington and taking Heathrow express!

Excellent staff, cleanliness and general customer service

Quick check-in

bit shabby round the edges, ie air grills falling off, rust radiators, stained carpet.

Cleanliness, value for money, and excellent service

Location was good - so close to LHR Concierge was very helpful and friendly

Internet connection was for 24hours per room but for only one computer. I used my IPad for literally 3 minutes when I arrived and the following morning my husband was unable to access his work emails on his laptop. This was not written anywhere. If we had known it was only possible to access one pc per session we would have used the same one...

Great accommodation for those who need to be close to the airport. Value for money and nicely decorated rooms.

Location

The entrance to drive in and simply drop off was very confusing eventually gave up and struggled to the door with our bags from the barrier.

Easy to find

advertised as 500m from airport but that's as the crow flies and by transport takes 30mins.

Good location, easy to use parking facilities and staff were helpful.

We booked the room for two adults and two children and were given a room with two double beds - I don't think that my 13 year old daughter and 12 year old son appreciated having to share a double bed! We also specifically requested a cot to be available on our arrival which it wasn'T. It arrived within a matter of minutes, but after a 6 hour drive and at £90 a night I could have done without an extra job. There were only two sets of towels, two cups and enough tea/coffee for two even though our booking was for four people and a baby, again rectified in minutes but should have already been sorted.

Convenience to Heathrow Terminals & easily accesible with good regular public transport

It was a clean hotel

I did not find staff overly friendly it was Xmas day and they looked miserable , I work in hotel and food and I make it my job that every person who talks or smiles at me gets a happy polite responce as they are keeping me in my job , ur staff should try it . You have an amazing venue but your staff need retrained in customer services .