Park Inn Heathrow

notre chambre était calme malgré la proximité de l'aéroport

notre réservation booking n'a pas été correctement prise en compte, nous avions réservé une chambre lits jumeaux alors qu'une chambre avec un grand lit nous a été attribuée, impossible de changer, les chambres lits jumeaux étant déjà attribuées. Un lit d'appoint nous a été fourni.

C'est pour sa proximité avec l'aéroport d'Heathrow que j'ai choisi. J'ai biem aimé le style, fonctionnel et moderne. Le restaurant du rez de chaussée est très bien. Bon rapport qualité prix et bonne qualité du service. Les chambres sont très confortables

This reviewer provided a score but did not have any comments

confort et emplacement près aéroport

Proximity to Heathrow Airport

It is a bit run down and worn. ice machine on our floor didn't work. Housekeeping did not always replenish items (i.e. toilet paper, tissues, etc.)

It was close to London, Heathrow Airport. It was clean and staff were attentive and friendly. Room Service staff were extremely helpful and very professional.

The swimming pool was closed for refurbishment, I would like to have been informed of this fact before I booked hotel. Had planned to use this facility before meetings.

It is close to Heathrow airport and very quiet, given that location.

Food is very expensive, but it is London.

Close to airport, friendly staff, good food, rooms a decent standard

several things in the room didn't work and staff were not keen to fix them when we reported them, internet only worked for a short time and then we were charged twice for it, room too hot, nothing in room to eat or drink when we had arrived too late to eat at restaurant and didn't want room service

nice bar area

long check-in queue- very slow progresss despite 3 receptionists.and this was 11pm! Hotel is not near Terminal 5 despite claiming to be "nearest one to the airport" and the bus at that time of night was full, with the next one in 1 hour! taxi was £16 from Terminal 5.

Decor was good - I got a good deal with breakfast included and breakfast was superb

Lack of clarity about internet provision - in fact it was there, I was told it cost £14 a day - but the website said it cost nothing. I phoned through and was told I would not be charged.Also, although breakfast was included in my deal I was charged for it and had to have it taken off my bill.

The hotel is very close to Heathrow airport. The room was very adequate for a night in transit and the room albeit small was renovated and clean with good shower.

A big screen showing flights arrivals and departures appears in the lobby close to the exit. However, this is a rather frightening experience since the details on the departure screen are false. While the flights are correct the screen indicates closure of checkin-in and departures almost 2 hours prior to actual closure sending passetngers into a nervous fit.

the location to the airport and the lovely bar

On both websites (booking.com and the Park Inn website) it stated that customers can pay using Solo card. This was one of the reasons I chose this hotel. When I arrived, there was a queue of people in the reception waiting to check in and other people pushing in and being served by the staff! When I finally arrived at the desk, the man said that I couldn't pay using my solo card.