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125 London Road, Leicester, LE2 0QT, United Kingdom – Show map
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123 verified reviews
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Leicester City Hotel's staff speak: English
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WiFi is available in all areas and is free of charge.
Free private parking is possible on site (reservation is needed).
24-hour front desk
Newspapers, Non-smoking rooms, Family rooms, Non-smoking throughout
14:00 - 00:00 hours
10:00 - 11:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
All children under 2 years stay free of charge for children's cots/cribs.
The maximum number of extra beds in a room is 1.
The maximum number of children's cots/cribs in a room is 1.
Pets are not allowed.
Cards accepted at this property
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Based on 123 reviews
Value for money
Show reviews from:
Campanile Leicester has a city-centre location and easy access to major routes and motorways. It offers free WiFi and car parking. The hotel has a comfortable bar and a restaurant on site.
Score from 745 reviews Good
In the centre of Leicester, just 5 minutes’ walk from the train station and the very heart of the city, this modern hotel offers comfortable accommodation, free Wi-Fi, and good facilities at...
Score from 618 reviews Very good
Situated on the outskirts of Leicester city centre, the Grafton House is just 5 minutes’ walk from Leicester Railway Station. It offers free Wi-Fi throughout and a bar.
Score from 255 reviews Review score
Croft Hotel is a classic Victorian building set on the outskirts of Leicester.
Score from 215 reviews Good
Nothing - except that I was offered a transfer to their 'sister' hotel, Stoneycroft Hotel on Elmfield Ave (and this, before I'd even seen the room - understandably, as I found out!)
The fact that I was 'upgraded' to a room with a shower, on arrival. That room was simply 'not fit for purpose', containing a low double bed that didn't appear clean, with a shower unit right next to it (with a broken door), and a sink next to that. No sign of a WC in the corridor outside. My new room at Stoneycroft was pleasant and ensuite, but there was no hot water, and I was 'fobbed off' with excuses, and never offered an alternative - a complaint letter did not receive any response.
Very close to city centre and train station. Free upgrade to double room on arrival. If you're using this hotel as just somewhere to dump a bag and get your head down after a night out its ideal.
Shower was poor in the room with door broken. No toilet in the room
On arrival we were met by a lovely man who was very appologetic about the hotel not been ready. We were informed that we had been booked in at another hotel 2 mins down the road. The gentleman was very helpful and even drew us a map showing us where we needed to be. He also rang the hotel we had been moved to to inform them that we were on our way so that they would have everything ready.
The location being 5 min walk from railway station and 5 minute walk from De Montfort Hall (I was going to a gig there) was nothing short of perfect. My bed was clean.
1. No staff at reception when I needed to check out and no bell to summon them. Had to wait until someone eventually came. 2. Very tired décor throughout. 3. My TV did not work. 4. Had to go up a further two flights of stairs to get a shower. 5. I get the feeling they accommodate social housing as there seemed to be a lot of noise from rooms with very young children. 6. Breakfast only served 7am to 8am.
The wetherspoons in town
Hotel is not a hotel its a smelly bedsit shared toilet cold shower rooms wer filthy
Good location, central and close to the station and city centre. Staff were friendly, polite and helpful. After having a few problems were offered a discount on the room rate. The room had tea making facilities.
There are so many things wrong with the building and facilities. Firstly when we arrived, we were told that they had no information about the booking and that the hotel was full. We were then recommended another sister hotel with rooms available to make another booking. However after speaking to another member we were able to secure a room the this site. The room we selected was a large family room. It had four beds but only one was acceptable to sleep in. The matresses were well used and laying down you could feel every spring piercing your back. This was only relieved by the feeling the wooden timbers from the divan below. The beds were dressed with relatively clean but un-matching and uncoordinated bed sheets. The room did have tea making facilities in the room, but this only had 2 mugs so with a room that can sleep 5 people we felt this was lacking. The room had an ensuite with a corner of the room dedicated to providing a toilet and shower. The shower was functional and supplies nice warm water. Although the flow was weak. It was basic but useable. There was no extractor fan and no windows in the toilet. This poor ventilation meant that all smells and steam spilled in to room. The room had a TV, however the screen was smashed and could not be used in any way. The onsite parking was small and could only accommodate 3-4 cars as it was the pavement on the side of the hotel. We had to contact other car owners before we could remove our vehicle as all the cars block each other. The general appearance of the hotel was delapodated with worn carpets, wallpaper peeling of the walls. Scrapes, scuff and marks everywhere. Hopefully this can be repaired. The hotel was under renovation and we could see this with building equipment and tools in the corridors. It was relatively quiet and we were not disturbed by any work.
the staff and the price breakfast lovely
decor needs revamp but appears to be underway
Nothing...the worst hotel (Soup Kitchen) I have ever stayed in...not even fit for tramps. I have used Booking.com worldwide as far as Vietnam...only one in Hanoi comes a close second. The property needs to be completely gutted & refurbished by a good quality building contractor inside & outside. Comment by a Construction Engineer with 25 years experience in the Industry
Service lack of facilities no bathroom shower dirty and broken tv only one channel etc etc
The first room we had was dirty and had sheets and mugs in from the night before, the shower door fell off, we were finally moved to another room which was cleaner with no working shower, the icing on the cake was the drunken lady it took the police 2 hours to remove from outside our door. We won't ever be staying there again a park bench would have been a better place to stay
Dirty, no curtains, no toilet in room, couple of inches of mould on skirtings, piece of cloth on one windows and nothing on other, shower only cold water, door to room didn't open properly, stairs up to room dangerous if there was a fire I am sure you wouldn't get out, I hope I don't get charged for this review, as got overcharged by £5 for the room, didn't stay for the free breakfast wonder why????
Hotel staff is good helpful
I m not happy about two small towel and small soap and no wiffi for use my tablets and no subtitles on TV and no breakfast and they never told me repair at hotel thank you
Cheap, good location, staff friendly, 24hr reception enabling you to leave your key behind reception while out on the lash. No hassle off the staff. Breakfast was decent. I would return
Holes in the ceiling, no hot water, matteress to short for the bed , no springs left in the bed-pikeys must of had them away. Absolutely grotty
Nothing. Arrived at the hotel to be be moved down the road
Where do I start! Arrived At the hotel to be moved Cold showers No wifi
i like that they take your request
we ask for a cab for morning and they forget to do so
It was scruffy even from the outside it was a mess I'd never stay again
The staff were friendly and the room was clean
The hotel was a mess, basic items like soap and towels were missing. Tea, coffee and toast were missing at Breakfast and the entire hotel was a complete state.
Everything, I dont recommend this place at all.
no tv in the room it was doing the hotel up horrible treble wont stay there again not fit to let my cat stay there either
The staff were helpful and the breakfast was adequate.
There were no bathroom facilities, they were out of order, the halls were poorly maintained and dirty, the room was not furnished sufficiently, the only usable toilet had only one hinge on the door and had to lifted to shut or open it, the toilet was dirty, the room had the sign directly out side the window so it was as bright at night as it was in the daytime, I only ever saw two staff during my stay, and only one on at any time, to switch off the light for the room you had to get out of bed, there was no bedside switch or lamp, the bed had some kind of plastic cover under the sheet so the sheet slid about causing an uncomfortable nights sleep. The WiFi kept cutting in and out so much and so frequently it was unusable.
what is the point in having breakfast so early, if people want to have a lie in they have no chance of claiming there breakfast, just so you use this to the hotels advantage so less customers try and get the breakfast, its quite dissapointing to be honest, but asside from that nice hotel, welcoming staff, all around A Okay place to stay !
Cont bed Carpets dirty No card payment facilities Update the hotel
Everything Oh breakfast was ok
Had nightmare stay TV in room didn't work I then decided to get something to eat came back and lights didn't work so no TV no lights informed the clerk and he said they were booked but had I room available but had water under the bed from a leak from the radiator I checked it and there was plenty of warter under the bed but the lights worked but TV didn't, the room was cold so I asked the clerk where is the radiator.....there was no radiator in the room! So I had a choice room with no lights but heat or room with lights and cold. I said to the clerk it's 11pm and I still have to do work on the laptop and this is unacceptable he informed me that I could stay at the sister hotel up the road and it was only 5 minutes walk, so I took my 2 heavy luggages and my bag and after a 25 minute walk at around 11.30 in the evening on "safe London road" I got to the hotel, upon check in the room the radiator didn't work and no internet! Finally at 12.30 I gave up and slept with my clothes on and used my long big coat as an extra blanket. I have never ever come across a business that is run so badly, I told both the clerks at both hotels this, I don't blame the clerks as they just work there, I even informed them this and ironary in this is that I am from USA and was here for a hotel conference in Leicester I am a hotel broker in Chicago! And I told the clerks this. I am an indian myself and both these hotels are owned by South Indians. This is not a matter of ethnicity but purely business standards both of these hotels would not be allowed to remain open under these standards in any state in the states. There has to be laws put in place for owners who just want to make a quick buck and do no renovation. Both hotels have hand written signs stating they are under renovation however in my opinion these signs are just a way of an excuse for the poor condition of both hotels.
The location is central
The hotel is in a desperately rough state!
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