Park Plaza County Hall  

It was a fantastic location! Just 10 minutes walk to the Waterloo station and very close to Big Ben, Houses of Parliament, The London Eye and the London Aquarium. Hotel was clean and relatively comfortable. Had a Junior Suite, so was able to take in the amazing views of the city.

Got upgraded from a Studio Room to a Junior Suite which was very good, however the lady at the reception said the Junior Suite was bigger. As the room was a lot smaller than I expected, I didn't want to imagine the size of the Studio Room. I think if I had I indeed stayed in the Studio Room I would have felt aggrieved at the amount of money I had spent on the room. An incident which I found to be highly inappropriate was that halfway through our stay a member of staff came to check the mini bar whilst we were in the room. It didn't seem to faze her that both me and my fiance were half dressed as we were getting ready for a night out. I thought this was completely out of order and she made no apologies for embarrassing us in this way.

Great location. We had a view of Big Ben, Westminster and London Eye from the room. Good WiFi which was free. Less than 5 minutes walk to Waterloo Station and Westminister Bridge. Breakfast was excellent at 10 pound for an adult and children ate free.

It was expensive (but all of London is), however, the service provided by the hotel staff was below par given the price. Twice we returned to our room after a day sight seeing to find it un cleaned. While the breakfast staff were friendly the male floor manager directed staff away from our table a number of times, unless it was to pick up plates to take them away. This made it hard to order coffee etc. On more than one occasion plates were removed so quickly that you often didn't get time to finish some of the food. The reception staff were rude and unhelpful, especially at checkout. There seemed to be a lot of secret rules around the accessing breakfast vouchers, which we finally found out had to be booked 24 hours in advance. Children were promised packages which included free movies and drinks, however, the movie they watched was charged to us, and we found out that the free offers were available to anyone staying at the hotel. Advertised as family friendly but not very tolerant of the kids.

Location. The room is large and clean and has really huge windows. Good service and gentle staff.

Very slow elevators. An unexpected bug in the wardrobe.

The location of the Hotel is perfect - It is just steps away from London's major attractions - Big Ben, London Eye and Westminster Abbey. Rooms are spacious (by London standard), clean and well-provided with toiletteries and blankets. The breakfast is great and the staff are all very efficient and friendly.

Easy access to the South Bank. The room was clean and tidy and the staff pleasant.

The air conditioning was quite noisy and I didn't realise this until the morning following a fairly unsettled night! My fault! Other than this I can't complain. It was exactly as you would expect a decent hotel to be.

This was our second trip in three months. The studio room was much more spacious then the room we had previously.Great location.Very central. Can walk anywhere to famous sites ....but tube and DRL also only a few minutes away/ Room a little too hot!! plenty of festive cheer .Thouroughly enjoyable.

The position for tourist attractions was great and the rooms were luxourious and clean

very friendly team, great location and extremley comfortable beds!

no complaints about this hotel at all - it was excellent

Selections above did not include everything...we were there to visit family on the South Bank. And for business. It was chosen for price and location. Outstanding studio room, lots of amenties, great bed/linens, huge towels, separate shower/bath, robes/slippers, ceiling to floor windows, microwave, mini frig., Coffee/tea, ironing board, hair dryer. Excellent staff and cleaning staff. Bar/cafe food good and reasonable. Close to London Eye, Parliament, Thames River Taxi and Starbucks.

Best value for money, particularly if you travell with children, because room and breakfast are free for them. Hotel location is really convenient, the London eye and many other interesting things are at a walking distance, and for longer excursions there is an underground station (Waterloo) at 300 meters.

Food is just correct, not bad, but if I have to mention something which could be improved I would point on the cuisine.

The studio apartment met our needs perfectly as we were travelling with an 11 year old grand daughter and needed the privacy provided by the 2 rooms separated by a corridor. Plenty of crockery and cutlery for eating in. Free washing machines and dryers in the laundry room were a great bonus. Location was great for sightseeing and near waterloo tube and rail stations. Plenty of restaurants in county hall. And our room on the 13th floor looked over the waterloo station lines which was fascinating (and perferctly quiet). Staff were exceptionally polite and attentive.

Toilet lid had to be lowered to flush the toilet- bad design. We were originally upgraded to a junior suite which was bigger than the studio but the 2 rooms faced each other so there was no privacy and no bath. That room would be excellent for a disablerd person but did not meet our needs as the studio did.

The location was perfect just by the London Eye and Waterloo station. Big Ben, Trafalgar Square, Covent Garden & Soho were just 15 minutes walking. Good breakfast buffet with fast service. Nicely designed modern hotel. Our suite (room 829) had a great view of the London Eye. There is a small galley kitchenette with microwave, water warmer, and tiny fridge. The pull out sofa was great and separate bedroom (both with TVs). We also liked the pillow menu and having both a bathtub and shower with bathrobes!

This hotel is expensive, but so are all hotels in London. I think for what you get it's worth it. They only allow you to use a small area in the baby fridge and the rest is for the minibar things. This wasn't an issue for us, but good to know if you had planned to use this as an actual kitchen. We could fit about three small juices in it, which was fine for the two days we were there.

The location of the hotel is perfect for short stays in London! It was close to everything we needed to get to by hopping on the hop-on-hop-off buses. There was a nice little cafe right around the corner we went to for breakfast every day. The hotel was very accommodating, especially while traveling with a nine month old. We had the family suite and it was plenty big enough for all our needs! Well worth the price!!! Would def. Stay again!

The one flaw I had about the hotel was that the bed was very firm. We slept fine regardless though because we were doing so much during the day.