Park Plaza County Hall  

朝食がおいしかった。１０階の部屋からロンドンアイとビッグベンが見えたこと。Wifiと有線LANの両方- があり使い放題であったこと。私は有線LANを使いましたが、テレビの隣にケーブルが出ていたので、そのま- まコンピュータにつなげるだけで使用できました。

予約時にはわからなかったこととして、チェックイン時に予定金額よりも200ポンド多くクレジットカードを- 切られて驚きました。ミニバーや電話を使用した時にこの金額から差し引くとの説明があり、チェックアウト時- に正しい請求になおしてくれました。

フロント、コンシェルジュの方々の対応はすばらしかった。英語が得意でない我々にも親切に対応してくれた。-

レストランの一部のスタッフ（1名）の対応が残念でした。

スタッフの応対が良かった。 ランドリーの施設などとても便利だった。 部屋の明るさ、広さ、ミニキッチンなど、滞在が比較的長かったので良かった。

ファミリールームがあり、家族での宿泊に最適でした。しかも、子供への様々なサービスが考えられており、子- 供連れでの宿泊にはお勧めしたいです。

入り口を入ってすぐのソファーベッドにドアがぶつかり、きちんと開かずで入りが少し大変でした。（バギーも- あったので）また、朝食混雑時間はなかなかエレベーターが来ないことがありました。ホテル周辺にもう少し大- きなスーパーがあれば便利かなと思いました。

ランクアップで、13階のお部屋に変更してもらいました。その窓からの景色の素晴らしさが一番心に残りまし- た。窓から眺めるビッグベンと国会議事堂、そして、メルリン・ロンドン・アイ、テムズ川。朝一番の眺めから- 、夜景まで、飽きることなく眺めていました。ホテルの設備や清潔さにも満足でした。コンシェルジェにも心配- りをしていただき、アフタヌーンティーの予約を気持ちよく取ってもらいました。クラブフロアの朝食も満足で- した。ウオータールー駅からも近く、フットワークも良く、又ロンドンに訪れた折には、是非訪れたいです。

３基のエレベーターの待ち時間が長いと聞いていたので覚悟をしていましたが、我慢できない程ではありません- でした。

ウォータールー駅の至近で、ロンドンアイやビッグベンも徒歩圏内で、観光には大変便利。どのスタッフも笑顔- で好印象の対応。

窓が建物の内側についている部屋だったので、まるで穴の中にいるようだった。朝食は「フルイングリッシュブ- レックファースト」で頼んでいたが、普通のコンチネンタルだった。味もいまいち。施設が古い。シャワーの使- い方に気をつけないと、洗面所が水浸しになる。

The location was excellent. A few minutes walk from many attractions in the south-bank area. In addition the hotel is located a few minutes walk from Waterloo train and underground station which has many of the important lines connecting you easily and quickly to central London and other areas. The hotel itself is as described on the internet with NO unpleasant surprises. The hotel is very modern, clean, and designed nicely. We took the family suite room, which contained a small kitchenette, with a small fridge, microwave and an espresso machine which makes great espresso! (cutlery, coffee mugs and plates were also included) The room also contained a nice bathroom with a big bath and a separate shower. The living room area had a sofa that was opened to a comfortable bed which our child enjoyed very much. The hotel facilities also include washing machines and driers and are free for the use of the hotel visitors (detergent to included). Overall (except for what we didn't like that we will mention below) it was a great hotel and we would definitely return to it again!

1. The "free" internet access is not broadband speed, but a rather slow ISDN speed of the good old days.The broad-band internet is NOT free and is quite expensive actually. This was very annoying as I explicitly asked the hotel representative if this is a broadband speed when I called the hotel after we booked it. To the hotel's management I should credit the fact that when I explained (assertively) that I was told that I will get high speed internet access without extra charge they provided me a code that allowed me to access the broadband internet and I was not charged for it. What was annoying though is the fact that this code was supposed to be valid for our whole 5 day stay, but in fact I had to renew it every day in the front desk. This went on until I got tired after the 3rd time in which they promised me that the code will be valid and I won't need to renew it again. Eventually I just bought a 5 pound micro-SIM card that allowed me internet access via 3G. 2. The WiFi signal strength was very poor within the rooms. In the first room we got (731) it was impossible to keep a connection stable for more than a few seconds. We want to credit the hotel's management the fact that they took our complaint seriously and after verifying they moved us to a better room on a higher floor also with a better signal (still poor, but at least not disconnecting). I heard several people complaining about this issue, so I think this is a holistic issue in this hotel. 3. The hotel lifts are either not programmed properly or 3 lifts that are available in this hotel are not enough to deal with the demand. In the "rush-hours" we had to wait sometimes more than 5 min. for an elevator to arrive and then the way up or down also took a few minutes as people kept going on and off. 4. Some of the front desk employees were cold and unfriendly. They only did they job no more no less and did not make any motivation to provide a welcoming stay.

I had requested a room with a view of the London Eye as a treat for my daughter and niece's birthdays and when we arrived the Receptionist upgraded us to a beautiful Junior Suite at no extra cost. We had a fantastic view of the Eye and Big Ben. On arrival we had another treat of choclates juices and a lovely card delivered to the room. Really enjoyed our stay in the hotel.

We stayed 7 days between 19/10 until 26/11 in a Studio room and we loved it !!! Everything was wonderful, the room was clean, new and there is a very good place to dinner very near (Called Locale as italian food) and a 24hs store to buy everthing!!! The hotel has 2 tube station near Westminster and Waterloo, we prefer Westminster because we loved to see big ben every day :) I really recommend this hotel and we hope returning again soon :) Thanks Park Plaza, we had a great vacation ;)

Upgraded to a suite with plenty of room. Position is excellent. Close to Waterloo Station. Kitchen facilities.

Wi fi access in our room was intermittent at best (excellent from outside in the corridor). Air conditioning/heating did not seem to be working. Shower overflowed onto bathroom floor. Had to take out filter to be able to use it.

I sent an email to ask a room with a view of London Eye to celebrate my graduation. The hotel met my request and gave me a bottle of red wine as a gift! Very warm and friendly stay. The staffs here are very nice and helpful.

Maybe the room is not as big as I thought, but considering the location, it's a good hotel that I will definitely recommend to my friends.

We always stay at Park Plaza hotels, they are quite expensive but excellent places to stay, comfortable,warm and friendly, we normally stay in London four times a year.

We stayed at the Park Plaza last weekend for my partners birthday. We were very impressed by the hotel and staff. The room was exceptional and catered for all comforts, Views were very good and the hotel very clean , We took up the Executive package and felt it was very good value for money, and like the idea we could have a lounge that was not packed