Park Plaza Westminster Bridge London    

The location is excellent. The rooms are very large for London. The price is reasonable. We will certainly use this hotel again.

The fact that the first day one of our 2 rooms was not ready at check-in time /2 P.M./

We were in an apartment sleeping 3 people however on each day of our stay the apartment was only set for 2 people - only 2 glasses, mugs for coffee, towels etc

Absolutely loved the location and the decor

If I was being really picky, probably the room could have been cleaned a little more thoroughly (eg the bathroom door was glass but covered in dirty fingermarks when we arrived)

The location of this hotel is one of its best features and as we had one of the top floor terrace suites, we had a truly amazing view of the big ben and the london eye which made waking up in the mornings even more special. Our room was clean, luxurious, comfortable and had everything we needed. The breakfast in the executive lounge was always delicious and the service impeccable. The design, decor and ambience of the hotel and our room is also beautiful and modern. The staff too were very helpful and friendly. We would definitely come back here again!

Room cleaning average and on one occasion did not happen!

Brasserie Joel was just the job. Good food in calm surroundings. The controls in the bedroom were really easy to use

Found a shoe and pop sock behind the curtain

Excellent facilities and so central. Suite was very well equipped. Room was towards back of hotel and very quiet with side view of London Eye. Stayed here 3 months after opening and couldn't wait to come back.

carpet at side of one twin bed still had had a large stain which more shampoo could have helped. Breakfast was too pricey. Not everyone has business expenses to claim.

Location and quality. Very nice hotel located in a great location.

Average interior

Very expensive Poor value for money Rude stsff

The View from our Suite. The Interior Design. The bed was very comfortable. Free wifi.

The noise from the basketball teams celebrating kept us awake until early hours Monday morning. Having to wait at checkout 15 min because we were paying cash, only just made our train home. No welcome booklet in the hotel room to tell us where things were in the hotel.

Its a beautiful hotel well located and very upmarket facilities.

Nothing

Location , views , facilities and very modern

Not enough seating in the main Bar .

The upgrade we received especially as it was my wife's 30th

Nothing

Value for money Central location Friendly staff Excellent restaurant options Great room layout

Only staying for one night

Location , superb dining at hotel at reasonable prices. Excellent rates for the location and level of luxury, will recommend to anyone attending London, great place for your last couple of days before flying home.

Difficult if you are driving a rental car and you are arriving/booking in, limited room at front of hotel, however staff were courteous and tried to accommodate our needs.

the location, staff were very good and friendly, express check out and good breakfast selection

unable to check in at the correct time due to rooms not being ready. Lack of beverages in room - had to ask for these

Location

No natural lighting in the room, internal room with one very small window. Despite a request they were unable to move me.

Perfect location

Location and facilities were great. Room was a good size and clean.

Nothing really.

Everything aspect of this hotel space was well executed. Attention to every detail was evident. The bathroom was one of the best I have used , it has been just so well designed , with crisp ,clean shapes that give the space a hint of minimalistic efficiency using high quality specifications.

Customer service was fantastic and made the trip outstanding. The room decor was great, colours and lighting inviting and style was very current. all appliances were user friendly and nicely concealed.

To my personal dismay there was no scope to extend my room for a further day, as the whole hotel was full! No other dislikes

Location was excellent to many sightseeing walks.

Front desk staff was snippy on arrival. Concierge gave misdirections on several occasions. Very expensive and room lighting was not very good.

The location is just amazing, everything is in 5-20' of walk. The windows look exactly at Big Ben (we stayed in a studio room). We've been to London 6 times and stayed in much more luxury hotels as well as cheap guest houses. This one is the best location-wise and, as a result, the best overall. Will stay there next time.

We were upgraded to a beautiful room with big windows. Not the most exciting view but still lovely. The concierge and every staff member were so helpful and friendly. Beds were very comfortable. Bath tub was huge and we had a separate shower. I was impressed by its cleanliness. Breakfasts were so good. We loved staying there and would stay on our next visit.