The Parkcity

The location was excellent. Very close to Earles Court and Gloucester Rd tube stations. Great resonable places to eat in the area of Earles Court. The hotel is new, the beds were comfotable, it was very clean and the breakfast was good, although expensive.

Staff service was not particularly friendly. Our refrigerator did not work for the first 2 days. Air conditioning did not adequately cool room.

Room was large and sunny and very clea. Maid service was excellent. Walking distance to tube stops, though ten minutes walk to any one of the three means that the hotel really is not actually close to any of them. Quite close to two grocery stores. The shower was rather nice and well stocked.

Our king-size bed was actually two doubles pushed together with a rather large and unavoidable ridge between them. Not very comfortable. The heater control in the room did not seem to work at all. It pushed out the same temperature air no matter what setting we put it on. The front desk told us to turn it off and turn it back on again. The terry-cloth robes were necessary because it was very cold when you stepped out of the shower. No Wi-Fi in the room. though somewhat treacherous to climb in and out of. The rubber piece on the bottom of the shower door was mouldy and could use replacing.

Overall, this is a nice hotel. The location is quiet, set off from busy streets.

The heater in our room did not work. We told the staff -- three times! -- and they didn't solve it. At 3am we were so cold! I went to the lobby and demanded action. Finally, we got a portable heater.

The Parkcity is quite new, comfortable, clean, and has got every detail you don't even know you need until you are there. And there it is! Examples: The lightening was perfect, nothing to do with those poor lightened hotels where I've been lately (and they were 4 stars too). I had to work for a while and I felt very comfortable. There was a Spanish socket. Hairdryer was 2000W. Lots of drawers. Very good bathroom, spacious enough and super clean. The room had two big windows (that could be opened!). Cleaning service was quietful, we did'nt hear any noise of vacuum machines or trolleys along the corridor.Breakfast was OK. There was always fresh fruit salad, youghourts, jam, butter, etc. ham, cheese and plenty of croisants and other buns.

Nice looking hotel in a nice area but that's about it. Pray you don't have any problems as if you do your stay may become a nightmare.

Appalling customer service, they do not communicate with each other. Staff and management in particular are incapable of solving any problems leaving customers frustrated and ruining your stay. Would not recommend this hotel to anybody, particularly, for a business trip.

Breakfast was included, however it was an extra £5 for a cooked breakfast. For the price of the hotel room I was disappointed that I was expected to pay more for a cooked breakfast.

It was very good value, well-placed for shopping and cultural activities. The staff were helpful and friendly, but never intrusive. It was comfortable and clean and quiet for central London.

Would like a more extensive room service menu as I was staying on my own and do not like to eat out in the evenings.

All services on a good level, nice hotel, excellent location

In the whole building was a very unpleasant, dry and warm air

closeness to tube transport, nice breakfasts

air conditioning was not working - very hot room at night - very hard to sleep. This needs urgent attention.

Comfortable rooms, helpful staff, excellent location.

Room, Breakfast, Staff

The hotel was to hot when we arrived air con was not working made getting ready very uncomfortable

The location is great -- close to the Piccadilly line and in a nice area. The breakfast was good, and the rooms were spacious and clean.

When I checked in, I was told that there was a problem with the air conditioning and that I should not try to adjust anything. Since it was not very hot outside, I did not think this would be a serious problem. However, the problem was with the heat, as far as I could tell. My room was uncomfortably hot, and it was difficult to sleep, even though the windows were open. I would not have stayed a second night. At breakfast, the servers asked us our room numbers 4 times, and had to call out to confirm that our breakfast had been paid for. I have to wonder if there was a recent change in management, since the reviews I read were quite positive.

The bed is comfortable and the room is clean.

Breakfast needs more variety .