The Parkcity

Regular guest on business and pleasure as we enjoy the location and the peace and quiet and clean rooms.

Concierge seemed to double for reception staff and there was no one in the bar or available for room service. Seemed very understaffed given that the hotel was full. Our least enjoyable stay and I may decide to find an alternative in future.

Excellent, comfortable and stylish

Good sized delux rooms. Nice bar and breakfast in room was good. Hotel was very clean. Would go again.

Staff did'nt understand english. Tv was in german and was told could not be changed. Movies did'nt work but still got charged for them. Limited room service menu.

The hotel was very clean and the price I paid via Booking.com was excellent compared to the normal rack rate. The staff were very helpfull and professional. The bed was really comfy and aided a good nights sleep. If I am in London, I will definetley stay again.

I had to rent a cable for 9.99 per day to access the internet. As we are now in the 21st century I believe that all hotels, not just this one should have wi-fi as standard. If I can have it in my home and I live in a 3rd world technologicaly deprived country then a hotel should be able to access it.

Location is the best, very close to underground station and supermarket. Very quiet street, clean room. Our room was upgraded for the same price without even asking and we got plate of chocolate at the arrival.

TV has very limited channels, 10 may be. Towels could be bigger and better for 4 star hotel.

I liked the accessibility and the room was good except their were no tea/coffee facilities.

The restaurant was not open in the evening and the room service menu was limited and basic . When it arrived it was expensive for what it was and not correctly described.

very nice and (for London) spacious room, excellent location

breakfast/service staff poor & unfriendly (miss breakfast and go to a cafe...)

The location was excellent. Very close to Earles Court and Gloucester Rd tube stations. Great resonable places to eat in the area of Earles Court. The hotel is new, the beds were comfotable, it was very clean and the breakfast was good, although expensive.

Staff service was not particularly friendly. Our refrigerator did not work for the first 2 days. Air conditioning did not adequately cool room.

Room was large and sunny and very clea. Maid service was excellent. Walking distance to tube stops, though ten minutes walk to any one of the three means that the hotel really is not actually close to any of them. Quite close to two grocery stores. The shower was rather nice and well stocked.

Our king-size bed was actually two doubles pushed together with a rather large and unavoidable ridge between them. Not very comfortable. The heater control in the room did not seem to work at all. It pushed out the same temperature air no matter what setting we put it on. The front desk told us to turn it off and turn it back on again. The terry-cloth robes were necessary because it was very cold when you stepped out of the shower. No Wi-Fi in the room. though somewhat treacherous to climb in and out of. The rubber piece on the bottom of the shower door was mouldy and could use replacing.

Overall, this is a nice hotel. The location is quiet, set off from busy streets.

The heater in our room did not work. We told the staff -- three times! -- and they didn't solve it. At 3am we were so cold! I went to the lobby and demanded action. Finally, we got a portable heater.

The Parkcity is quite new, comfortable, clean, and has got every detail you don't even know you need until you are there. And there it is! Examples: The lightening was perfect, nothing to do with those poor lightened hotels where I've been lately (and they were 4 stars too). I had to work for a while and I felt very comfortable. There was a Spanish socket. Hairdryer was 2000W. Lots of drawers. Very good bathroom, spacious enough and super clean. The room had two big windows (that could be opened!). Cleaning service was quietful, we did'nt hear any noise of vacuum machines or trolleys along the corridor.Breakfast was OK. There was always fresh fruit salad, youghourts, jam, butter, etc. ham, cheese and plenty of croisants and other buns.

Nice looking hotel in a nice area but that's about it. Pray you don't have any problems as if you do your stay may become a nightmare.

Appalling customer service, they do not communicate with each other. Staff and management in particular are incapable of solving any problems leaving customers frustrated and ruining your stay. Would not recommend this hotel to anybody, particularly, for a business trip.

Breakfast was included, however it was an extra £5 for a cooked breakfast. For the price of the hotel room I was disappointed that I was expected to pay more for a cooked breakfast.