Park Lane Mews Hotel  

Location and comfort

It's a bit shabby. When it was a Hilton I stayed there for sveeral weeks at a time but since it has changed hands the fabric of the building and rooms has deteriorated.

Extremely comfortable mattress and good water pressure in the shower. Quiet room. The location is ideally situated close to the Green Park Station and Kensington Gardens.

The reception desk staff, with the exception of one 40-something seasoned man, was not very helpful. Take your own itineraries, maps, etc. Hallway and elevator woodwork highly worn and scratched. Not very elegant for 4 * star.

Have stayed there in the past and will be staying there again. Good location in West End spot. Nearby to theatres, restuarant, parks etc.

The staff were very friendly and helpful and the hotel was close to all our favourite restaurants and pubs.Also we were allowed early check in.

There was nothing not to like!

Very good value but a bit tired arouind the edges

Everything was as I expected in this locality. I appreciated the late Sunday breakfast (11.00 am) after a heavy night before! Good value considering the area

Room (and bed) was a little small for two people - especially had we been staying longer.

It was a good location for the event I attended at the Royal Oversees Club in St James Place.

That Breakfast isn't included in the room price, it's "extra".

Price

Manager was very arogant. Rooms were small, comfy but very out dated. My bath enamel was missing and the bathroom was a bit gruby.

Strange hotel and service. Will not go back or recommend. 8 hrs with no Hot water...in the morning till the afternoon!!!

The staff was very courteous and helpful. Since the booking was done online, the admin desk at my office provided the credit card details and thought payment was done. I was surprised on arrival when told the payment is not done. It took about 4-6 hours to arrange for the payment, but the reception desk alloted me the room immediately, so I could take rest after a long travel and will not get delayed for my business meetings. Most important, a thoughtful gesture on part of reception saved me lot of embarrasment.

The heaters provided in the room were not adequate enough to beat the extreme cold conditions outside, though on request they put up additional units in the room.

The staff were friendly and welcoming on arrival , room very clean and well appointed if corridoors a bit tired . facilities good and very good position quiet and central to where we needed to go . we ate out for breakfast but it looked good although rather expensive . We needed extra milk and tea in our room and they sent this with no problems

A bit old fashioed in parts but very clean

Convenient, quick check in and polite staff