Park Lane Mews Hotel

The location is quite good. Green Park station is 7-10 minutes walk. The staff was adequate, reacting to the needs relatively fast.

The rooms are definitely poor for 4-star hotel. The Twin Deluxe Room where we stayed is worse than any other room of any other 4-star hotel I've ever been. It should be rated as 3 stars. The rooms are really cold in winter and the heater provided by the staff was not enough to change the situation. There is no safe, refrigerator, or a mini bar in the room. And it really needs renovation, especially the bath facility. Overall, outside the hotel looks much better than inside, the room pictures in the web do not reflect the reality. Generally, if you don't spend any time in the hotel, leaving early morning and coming back late night just to sleep, and you central location and you are really short on money, only then it could be the choice.

i like the hotel was very nearly to center

the desk reservetion at the hotel was very agly and not nice to us

Location.

No service for guests, including: No porter. Small and old elevators. Small rooms. No minibar. Outdated in-room entertainment. Room service not answering their phone.

Clean rooms although the bathroom would benefit from some updating.

Rude receptionist. When asked for a pen to sign in it was thrown along the counter top.

We had to be moved to another "sister" hotel which was adequate.

On arrival at the hotel, I was told that there was no reservation for me or my family. This caused me embarrassment, inconvenience and considerable frustration. The staff finally agreed to arrange alternative accommodation, of a lesser quality, at their "sister" hotel. The whole experience was the worst I have had the misfortune to encounter and I will not be using this website again, nor the hotel that I had booked into. I am also alerting all coleagues and friends about this lamentable service in order that they will not be caught out and embarrassed as I was. Yours Sincerely, BG de la Haye OBE

Location perfect and quiet.

convienient location

the room was tatty, no hair dryer, cold, filthy net curtains and poor staff.

They did try to compensate for giving my paid room away by giving me breakfast and a good room finally but that could never make up for the inconvenience. Not sure I could trust them again if I needed my room early.

They gave away my paid for booking. I booked in for night of 21 so that I could arrive early on 22 and have a room - to sleep and shower. The hotel was warned by my wife and booking.com. Yet they still gave it away as they were overbooked. I had to walk around while they prepared a room for me. Then they gave me one on top of the lift, despite a request not to be near one.

On arrival, my party were told there was no room for us and we had to stay at Knightsbridge Green. This hotel was dreadful and we would definitely not rate this as a 4*. Very dissatisfied with the service from beginning to end

I have stayed in this hotel many times and thought it was quaint and lovely. I wont stay there again, as I thouht it had dropped in its standards dramatically, the public areas are dirty and shabby, the room was very clean but squashed with no toiletries, no mini bar etc. no I wont stay there again.Sandra Turnbull

the reception staff were just awful. ignorant and had no idea what was going on. one of them actually swore at a customer on the telephone when she had put down the receiver.

There was a strong smell of cigarette smoke throughout the corridor which pervaded the room. The quality of the room was a little tired.

terrible hotel never go there the staff is terrible rude and does not care about the guests at all.