Park Plaza Leeds  

The breakfast and location and reception area

I paid for the Superior room, yet there was nothing superior about this. The carpet did not look clean, and the door was stained, and there was a carpet burn on the carpet. In fact is room 502 a superior room? As I have stayed at the Park Plaza years ago, and I paid for a basis room then, and found the room to be better than the room I stayed in. I think the carpets look quite dirty and spoilt throughout the hotel, and the doors need a lick of paint. It was not 4 star quality. Please can you confirm what benefits the Superior offers to what a basic does, as I wish I paid for a basic now. ?

Sitting in the street level bar and looking at the world go by after a good noight out on the town.

I did not appreciate this hotel. When I booked the room I was impressed and influenced by the photograph which accompanied the description of the "Superior room" I booked. However, what we were provided with was vastly different to the advertised room. The instant we walked out of the lift on the eigth floor, we feared the worst, The carpets in the lobby were filthy. It looked as if a herd of cows had stampeded through.. When we got to our room our fears were realised, it was shabby, with dirty carpets and furnishings. When I complained I was told the hotel does not have Superior Rooms, only excecutive or ordinary. My advise that my booking confirmation noted Superior Double Room was ignored. I was offered a 10% refund or a bottle of wine. Even the wine provided was cheap. I go to Leeds many times, as my son lives there and each time I try a different hotel. My advise to any one reading this report is do not give the Park Plaza the benfit of your custom and money, unless you wish to experience what a utterly bad 4* like is like. Try the Mint, Queens or Metropole if you wish to get good value for your money.

The modern facilities and cleanliness of the hotel.

Ordered room service for breakfast, the english breakfast was a dissappointment and caused illness for me and my girlfriend. i wouldnt recommend the english breakfast. as it was at a very poor standard and didnt look freshly prepared.

The location and the internet worked.

Awful hotel. What didn't I like. 1. The welcome, five people on the desk all chatting amongst themselves and not noticing customers wanting to check in. 2. The parking : off site, round the corner, up a bit left a bit. Poor. 3. The room : carpet appeared dirty, TV channels were limited, room looked tired and unwelcoming. 4. Breakfast : took ten minutes to get a table, milk for cereal was warm, cooked breakfast was cold. Staff disinterested. 5. Staff : not interested, not enough of them, and not well trained. On departure was asked did I enjoy my stay and replied no, response "sorry to hear that". That was it. This is a like it or hate it hotel. I hated it. I travel extensively on business, and all I need, is a decent room, nice bed, TV, and good breakfast and polite, friendly, helpful staff. This hotel had none of those qualities. Best Avoided.

Reception staff were very friendly. We had dinner in Chino Latino and it was excellent, great choice on the menu and the food was really good, would return for this alone. Bar staff were very nice and efficient and helped us to make the best choice from the extensive menu. Did not have breakfast so cannot comment on this.

Our room, we were told had been newly refurbished and it was nice but the tv was ancient and we could not get BBC1, which is a basic british television station. There was only 1 small bottle of shampoo and 1 small bottle of bubble bath for the 2 of us we had to ration them which is ridiculous for a 4 star hotel.

Stay were extremely helpful and resturant food was very good. Good size rooms with views of Leeds.

The level of service was excellent and the staff were very friendly. The meals were also extremely good.

A convenient place to meet if traveling to Leeds via train as station is just minutes away. A suitable place to meet with quiet areas to discuss business and suitable lunches available with friendly staff.

Location

I didnt think this hotel was worth 4 stars. The room was small and basic. The television did not have all channels. There was nothing 'individual' about the room - we could have been staying in a 2 or 3 star travelodge which would have saved us money. The receptionist gave us a parking voucher (after we had chosen a car park) and when we got back to the car we were told it wasnt valid for that park, despite being owned by the same company. There was no information about parking on the website.

room service took 50 minutes (despite only ordering continental items, therefore i couldnt eat it as had to leave for business appointment. Rooms are tired and need refurbishing. Iron burns in carpets. A?C unit made contasnt noises through the night and resulted in terrible nights sleep (a/c unit was off but still made noises)

Clean and stylish

Upon entering the room it appeared that someone had been laying on the bed. There was no striped bed cover, which is normally there and shown In The pictures on the web site. There was old dust, hair and residue in the bathroom, Also there were empty beer bottles in the fridge I did mention this to the reception clerk who made a note of our comments. These comments are made privately to you so that you can rectify and improve you service as it is important to any business and not as sometimes on public social networks where you sometimes are unable to react correctly.

Hotel was good however the restaurant was poor. Food was cold and some of the staff were ignorant. For a hotel of this calibre to have a restaurant to accompany is not great in my eyes