Best Western Parkway Hotel  

Staff are superb and the facilities excellent the place has improved in the last 10 years beyond recognition

Rooms were very well presented. Had a clock in the room so could see the time easily if you wake in the night.

Bar and restaurant area needs more atmosphere.

The swimming pool and linked cafe is well designed and the spacious layout of the other public areas promote a relaxed atmosphere. All staff are welcoming and helpful.

Staff friendly. Very clean. Good food. No dirty grout in bathroom. Comfy bed . overall one of the best hotels I have stayed in recently.

As a BW Diamond card holder I was impressed with this hotel. Room clean and spacious - though a little 'fussy' for some who like a contemporary feel. Staff very helpful with regard to upgrade and late checkout. Partner enjoyed the Spa facilities. Will stay at this hotel again.

Breakfast room small compared with lounge next to it. Tables compacted together to make it difficult to take food back to table.

The staff were all very polite, friendly and helpful. Room were well equipped and nicely furnished with the most comfortable pillows.

Open fire. Spacious grounds.

Low tables to eat bar food from.

Excellent friendly staff who always tried their best to make your stay relaxed and happy I have always booked for my family to stay at the Parkway

the whole weekend was a wonderful experiance the staff were very obligeing nothing was to much trouble and the food was excelent .

nothing to dislike

Staff were friendly, helpfull,they couldn't do enough to be of service to your family.

nothing.

everything apart from the entertainment

i thought the entertainment on the saturday night was a bit old fashioned

Easy relaxed venue. Friendly staff and guests.

I thought the staff were very helpful and friendly. The food was very good. Comfortable atmosphere. Very good value for money.

The satellite tv needs to be addressed poor reception but that is a minor criticism

Comfotable, good facilities

Bar service was appaling waited over 25 minutes to get served

This is a very comfortable hotel with great food and great staff

The staff couldn't do enough for you. No request was too much trouble for them. They were friendly and approachable. well done.

Really relaxed atmosphere and all staff were a credit to best western

The staff were very friendly and helpful. Central for us to visit family members. Rooms were lovely and clean and very comfortable.

The breakfast set up needs altering, self-service is ok but when there are far too many people around it was too awkward to get to the food you wanted. We found that items of the food were running out and by the time you could get to the food you wanted the other parts of the breakfast were cold. Would also suggest fans in the bathrooms as the steam in one persons room set the fire alarms off at 4 am which wasn't pleasant after travelling a very long distance.

The friendliness of the staff, the room was clean the bathroom with everything you could need for a short weekend break

There wasn't anything that we disliked

Comfortable.friendly,large foyer,good conference facilities,comfortable bed,cleanliness

Cramped conditions in breakfast area.cereal and fruit table in same narrow throughwaybas people trying to make toast and get their cooked breakfast.staff seemed not to be able to cope with demand at times.residents getting frustrated and annoyed.this needs attention as this has happened the last three times I have stayed at the hotel!!'

Ambience, facilities

Bar/food experience not great. Staff sometimes less than welcoming and were understaffed on bar it seemed; and food portions from bar and restaurant not generous & over priced for what it was. Choice not great either as far too much beef on the menu when you would expect a hotel in Wales to provide more Welsh food experiences. The hotel lesiure club need a facility to dry wet shorts as you have to physically wring the water out of them to get them dry and if you are only staying for one night, how can they be dried in time? The above is the only let down here at this hotel really apart from getting Sky Sports in the bar area and/or available in rooms.

good food haved stayed at this hotel 3 times the parking good all the staff are nice cant find any fault with this hotel will go back again

nothing.

Very friendly and helpful staff. comfortable rooms which were well equipped.

all good

The attentiveness of staff. Quality of food and general ambience.

Bedside lighting didn't work. Blown bulb in the table lamp. So attention to detail in the room could've been better. Oh, and neither phone worked.