눉We had a major problem with our accommodation. Unbeknownst to us, we were put in a room directly above the "party room" on Halloween night. Paper thin ceilings, with no insulation, meant that noise from squealing children penetrated our room to a totally unacceptable degree. We couldn't even hear our TV because of the noise from downstairs. We complained at 10.20 pm after having philosophically endured the racket for 3 hours. Nothing was done by staff or management to address the problem. Eventually, at 10.55, from sheer frustration, we banged on the floor and yelled our complaint. The noise then stopped. Because of the stress of this situation, it took us a further 3 hours before we could settle down and go to sleep. Having had a long day's driving the previous day, and facing another long day in the car, we were very, very unimpressed. We realise it was Halloween, but we could have been put in a room away from the noise in the first place, had the owners thought ahead. The place was far from booked out. We felt we were treated as second class citizens because we had booked through an agency rather than directly (our impression, not necessarily proven). We were promised by staff the next morning that we would be contacted, and compensated for the inconvenience. We have heard nothing. We would never stay there again, and would not recommend this hotel to anyone.
눇Room was adequate, but location proved to be a major problem (see comment on things we didn't like)