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Newest reviews for Best Western Passage House Hotel

  • Anonymous
      United Kingdom
    August 26, 2014

    Lovely location. Pleasant room with lovely view. Easy parking. Nice friendly staff

    Loud intermittent noise from electrical equipment ( pump?) situated above room ceiling. Hotel did arrange to switch off on following night

    7.5

  • Anne
      United Kingdom
    August 25, 2014

    Good base to explore area Comfy warm room with balcony Pub nearby Free drink for our anniversary Nice terrace outside with river views Good snacks available

    Would have been better value for money if some sort of breakfast had been included Service was a bit shambolic at times

    6.7

  • Deborah
      United Kingdom
    August 24, 2014

    Room, location

    7

  • Anonymous
      United Kingdom
    August 21, 2014

    location and setting

    Room/bathroom could do with upgrade

    6.7

  • Hazel
      United Kingdom
    August 18, 2014

    The view from the bedroom was wonderful. The tidal estuary was spectacular day and night.

    The breakfast coffee. Not sure it could even be classed as coffee. No aroma and no taste. Staff did try to change it but the who ever buys the coffee for the Passage Hotel needs to try and drink it first!

    9.2

  • John
      United Kingdom
    August 18, 2014

    Cups and facilities were a nice change from the usual small cups when staying away. Bed was very comfortable and was a very nice design.

    Shower head and controls. No AC or fan in room.

    8.8

  • Amanda
      United Kingdom
    August 12, 2014

    Location

    Bed it was dreadful and should have been thrown out months ago. Springs in mattress were broken

    6.7

  • Yankuba
      United Kingdom
    August 10, 2014

    Great bed. TV was good. Service excellent. Room was quiet and the right temperature. Everything was lovely

    Couldn't switch shower off and had to call someone to help! Breakfast restaurant was understaffed putting the staff under great pressure but they coped very well with good humour. Breakfast buffet would have been nice.

    9.2

  • C
      United Kingdom
    August 10, 2014

    The location

    For the price I feel breakfast should have been include in the room

    6.9

  • Anonymous
      United Kingdom
    August 7, 2014

    Location & food choices.

    No mirror with really good lighting in bathroom or bedroom. Noise from busy road.

    9.2

  • Susan
      United Kingdom
    August 7, 2014

    Nice large rooms in the north lodge, friendly staff. Good base for traveling around Devon. Nice breakfast served to you, which is a nice touch.

    There seem to be large coach parties staying which is fine, but the drivers starting up the engines anytime from 7:00 onwards, maybe park the coaches at the back at the hotel? Also quite strange only a few channels on tv, no main channels.

    7.1

  • Antonio
      United Kingdom
    August 7, 2014

    Country side location

    A bit spread out

    6.7

  • Charles
      United Kingdom
    August 5, 2014

    Clean and comfortable It suited the purpose of our short stay

    The bedroom was well equipped but a picture on the wall would have been nice.

    8.5

  • Anonymous
      United Kingdom
    August 5, 2014

    Nice Friendly Staff,although they had two Coaches in,they managed to book us in for Meals,and service was good,the Young Lady on Reception was extremely helpful,,

    Thought we were in the Main Building,had to walk to our Lodge in the pouring rain after Meals,no lift to next floor,so had to carry cases up the stairs,along a long corridor,and no Air Con,in a hot and stuffy Room.

    6.3

  • Anonymous
      United Kingdom
    August 1, 2014

    Good quality room and bathroom Lovely pub next door with tab linked to your room for easy billing Nice pool facility

    7.5

  • Anonymous
      United Kingdom
    July 31, 2014

    The staff were very friendly and polite. Decor was good and room was big and comfortable. You would feel very comfy and cosy in the winter I would imagine.

    Not light and airy....suffocating in the height of summer and windows hardly open at all....curtains so heavy we had to hold them back wit chairs. Coaches starting their engines at 7.30 am every morning that we were there (3 days) No bedside reading lights!

    7.9

  • Colin
      United Kingdom
    July 27, 2014

    The North Lodge was quite modern. Room was clean and open, and I had a good sleep.

    Sinc eI last stayed, the hotel has taken on coach tours. On this day there were at least 2 in. Breakfast is advertised as 07:00 onward, when I arrived at 06:58 the main room was already full with approx 80~100 guests - people queing at the cold / juice buffet. No staff were there to welcome me, take me to a table or take my hot food order. I sat for 20 minutes, consuming just cereal and juice and still never saw anyone. Another traveler advised the same had happened the day previous and he had waited 30 minutes for his order to be taken!!!! he had complained that day, but it would seem the process was repeated with insufficient staff or efficient service to provide for coach parties - this the lone travelers suffer. I WILL NOT BE BACK

    6.7

  • Raymond
      Australia
    July 27, 2014

    Staff were excellent The pub next door was very good and the evening meals were very good The breakfasts were adequate The setting was very nice It was quiet

    The shower was disgraceful The toilet was very noisy There was no functioning exhaust fan in the bathroom

    6.3

  • Theresa
      United Kingdom
    July 20, 2014

    Welcoming staff. Good restaurant.

    Long road to hotel after the turnoff. Need signs to encourage you to keep going!!

    7.1

  • Alison
      United Kingdom
    July 11, 2014

    Location was beautiful

    I didn't know a function was on so we couldn't get an evening meal

    7.5

  • Michael
      United Kingdom
    July 8, 2014

    It was noisy overlooking the car park.

    4.6

  • Michael
      United Kingdom
    July 2, 2014

    Big room clean,great view..huge bed. Powerfully plumbing.

    7.9

  • Sandy
      United Kingdom
    June 24, 2014

    The sign at the end of the road could do with indicating how much further you have to go, having already arrived at the postcode.

    7.9

  • Dena
      United Kingdom
    June 24, 2014

    The location is very peaceful and beautiful.

    Need more staff. Plug in the sink in the bathroom was broken. Shower not easy to operate.

    7.9

  • Roger
      United Kingdom
    June 24, 2014

    Setting, terrace areas to have a relaxing drink with a view!..

    Initial 'welcome'(!?..) by receptionist was less than friendly or informative!?.. Didn't set a good tone!.. Then to discover the vestibule / 'atrium' areas were stifling hot from sun on vast expanse of glass - was not pleasant!!.. & this continued to rooms!?.. + NO air-con??.. V poor design!?.. So an extremely hot and uncomfortable night!!!..

    6.7

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