I did not appreciate not been verbally told about the parking charge, even when I had called up twice about parking and availability. As no time was this mentioned and given there is a car park at the bottom of the hill that charged £1.90 for 24 hours, where I had previously been parked, I would not have gone to the effort of moving my car. Although there was a lovely lady on reception, straight black hair, accent, her superior was extremely blunt, rude and unwilling to accept that this was the case, informing me that it "is all over our literature". Be that as it may, when I explained I had left my car there from 7pm and was removing it at 10am was there any wiggle room on this charge - given the lack of verbal confirmation, she bluntly informed me that well no - you've got it for 24 hours. Not the type of polite customer service I would have liked to walk away feeling I had had. Instead I felt extremely disappointed.
I loved the location, cleanliness and comfort. I LOVED the free Wifi - it made my work trip so much easier