Pengethley Manor Hotel  

Its location. Receptionist was very helpful.

Standard of decor, needs some tlc. Some staff quite remote in the way they dealt with people. Food was not hot. Ordered a paper for first thing only to find not there and no reason given other than someone else must have taken it which means your process does not work. Bedroom was supposed to be a superior one but apart from a little extra space, nothin superior aout it. Breakfast was late starting and no explanation of how it worked. Service during evening meal very slow. Overall rather a disappointing stay, was ideally situated for our needs but would not revisit or recommend to others.

The Wi-Fi was pretty indifferent, and my room was really cold, despite having the heaters turned up full.

Lovely location with great views. The food was ok, not great but tasty enough.

Following on from other similar reviews, I stayed in the annex & apart from walking to breakfast in the rain (which is not my idea of comfort & fun) it was disappointingly run-down & reminded me a little of student digs when I was being shown to my room. The room itself was clean but def needs some updating and due to the age of the property, the floor boards were very noisy. This meant that even when the people above me were just walking around, it sounded like a herd of elephants - not great at 1am :-( I do think people should be warned if they will be allocated an annex room when they book & that they should be cheaper than the main house too. General feeling? - Disappointed - it could be fabulous with some tlc.

Been there before but in summer. Then, I liked the location, the food, the staff and the elegance. But not this time. It is a hotel for a relaxing fine weather break, not for a winter overnight visit. I did like the half price room charge, which is why I chose it. You get what you pay for.

Room was freezing cold. They put an electric heater in while I was at dinner but didnt switch it on, so still cold at bed time. The hotel is old and tired. The only staff I saw were reception, who also served at the bar and stoked the fire, and the waiter who was surly, never spoke to us, even when he served at dinner. The evening meal was expensive at £20 for a poor quality offering. The light in the en suite bathroom was not working. You said do not complain, so I am just telling you what I didnt like about it, but I was expecting more for a hotel of the reputation that I remembered. My Sat Nav would not recognise the post code so I had difficulty in finding it in the dark. Reception said others had made the same comment.They had not done anything about it.

The location and views were fantastic. Breakfast choice was very good, freshly cooked to order and plenty of it. We had a lovely room in the main house with stunning views over the countryside. Staff were friendly without being pushy. Plenty of free car parking. We will return.

The room was clean and comfortable. The food served at dinner was very good.

Service was very slow at dinner, with an apology from the staff. Service and quality was poor at breakfast. There were problems in the en-suite bathroom where a shelf fell off the wall while we were at dinner. Some tiles were loose and fell off the wall remote from the shelf. Later in the evening there was an annoying sound which was found to be the central heating pump fighting the thermostatic valve on one of the radiators. Not what you would expect from a superior room at additional cost. No discount was offered, when reported on checking-out.

the view is all I can say is worthwhile

we wrote on our last stay that we would give them one more chance as it is local to where we have a business but yet again a waste of time and money. we will not stay again or recommend to colleagues. will not add further comment as we will not use Pengethley again

The staff were very friendly

I would have liked more up to date music while dining

The comfortable surrondings, the good service for the staff and the excellent food

The location is superb, the staff are great, very clean hotel, great english breakfast.

The bedrooms were not very warm could do with sorting out, we stayed in room 5, friends stayed in room 3 and they had the same problem. Also the bar needs more selection of drinks.

Lovely friendly hotel , good portion sizes of food, the bathroom was lovely and the spa bath.

The room was great only thing was it was cold, especially when there was snow on the grounds outside .

Country manor house,quiet relaxing location but near to both Ross on Wye and Hereford.

Duvet cover on bed had a stain on it. Would have been nice to have had a real ale available at the bar, choice was poor.

Good value