Penny Street Bridge - a Thwaites Inn of Character  

Clearly the Hotel has been renovated to a fairly high standard. It took me a while to work out how to operate the Air Con/Heating and tv remotes but got there in the end!

For us it was convenient because we visited people. Did not like the surrounding no facilities to park to unload the car, and the hotel room was dark.

The surrounding, no car park dark interior.Staff not too friendly

The contrast between the old world structure in the bar and dining room to the modern fitments in the rooms themselves was great. You can see the splendour and craftmanship of years ago and the ultra modern style of the rooms.Brilliant. In the center of the town with all the bars and clubs.there was a club across from our room (25) but no noise from it.

Parking and easy to get to of the one way system, central to the city and shops, near the family home, pleasant canal walks a few metres away.. A clean and pleasant room with a good English breakfast thrown in.,

Lancasster, nice peaceful city, good choice of shops cafes and walks. very friendly staff and attentive service, had everything we needed. Pay and display car park a couple of minutes away.

Location, beautiful building, nice room.Excellent reception staff. Very helpful. Gave us a good welcome. Everything would have been great except the service let it down badly. Would love to stay again but the staff have put me off for good. See below.

The recption staff were excellent, really helpful, but the staff in the restaurant need training. They were terrible. After an intitial welcome we were ignored and have to call them over several times to take our order etc.Whilst I don't like being overly fussed, being ignored is something else.We were not the only ones to feel frustrated by them. A couple next to us laughed and said 'is it something we've done!' At breakfast they left dirty plates on our table after we had had the buffet. Anyone who has worked as a waitress knows you don't put food down and not take way the dirty plates. The waitress actually cleaned other tables rather than clear the plates from ours. Bizarre. We also had to wait 30-40 mins between each coutrse at dinner. Such a shame as this is a beautiful hotel in a great location. I am about to visit Lancaster again with my mum but won't be booking this hotel. Train your staff!!!!

The food was great and the staff helpful enjoyed my stay.

The hotel is on a main road and the traffic is constant.

From our arrival until we left the staff were cheerful, courteous, attentive and helpful. The hotel was spotless and really comfortable. We ate there on our first night and the food was gorgeous - imaginitive (some cheaper cuts of meat cooked to perfection with scrummy sauces). The courtyard was lovely to sit out in with a drink or cuppa. Really big sandwiches for a late lunch on our second day - not for the faint hearted! Loved the drench shower in our room. A lovely weekend break, we would definitely stay there again if we went back to Lancaster.

Excellent meal in hotel restaurant. plenty of space in bedroom

Consistent high standard. Helpful staff.

Difficult parking.

Ideal location for City centre shops, businesses and universities. Accommodation was excellent as was breakfast and evening meal. Bar stocks Real Ale on draught.

Very limited parking spaces

The rooms were nicely decorated and had obviously been done very recently. The bathrooms were very nice. Locaton was excellent. Restaurant and bar area also very good.

The room was very small. It didn't matter too much as we were only there for one night, but I certainly couldn't have spent much longer there, as there just wasn't room to swing a cat! The car park nearby uis a bit tricky. It tells you how to add up time periods to take you overnight to the next morning. However we put in an overnight charge plus extra 10 hours, so this should have been moire than enough. However the ticket only gave us up to midnight. Beware!!

The comfort and simple decor