Pennyhill Park Hotel And The Spa  

Spa and leisure facilities excellent.

The room we stayed in was fair. We paid alot to stay here and were put in a room at the back of the hotel in the purpose built part overlooking a fire escape. Also for a 5 star hotle you would expect movie channels etc in the room , instead if you wanted to watch a film you had to borrow one from the hotel library which had a very poor selection...not too impressed!!

The Deluxe Guestroom was gorgeous! Two levels. The bathroom was incredible! The spa is really excellent. We loved the outdoor Jacuzzi and didn't want to leave.

The main hotel was beautiful and we had a lovely room (Sandalwood) with views across the golf course. As we got a special room only price I have no idea if this was a standard room but it was certainly extremely comfortable. The spa was very luxurious..(.a little bit over-the-top with the roman stuff but great facility) For the room- only rate this was a good deal but it obviously did not include breakfast (which was £42 for a couple!) but there was a kettle/tea/coffee etc in room (no biscuits though!)

If you decide to eat in the "Latymer Restaurant" I recommend you have a meal beforehand! The miniscule portions would not satisfy a bird, so although tasy, we went to bed still very hungry. Having just spent £120 on the mea,l we were very disappointed indeed.

Everything !!!

The spa was amazing and could have stayed far longer than the two hours I was given free from my kids! Our room was very spacious and comfortable. We had a private dinner in a function room and although the food was tasty it was served cold which was disappointing in view of its considered high standard. We enjoyed a pleasant evening drink in the bar which had a really nice atmosphere with piano player/singer.

Our room was on the first floor, we booked a delux double it because of our two young children (to have two beds) and requested a cot. We would have thought that a lift may have been available, or else given a room on the ground floor, as we had to carry baby and pram up quite steep stairs. The spa was wonderful, but no pool access for children which for us was a shame although I agree the spa area is not a child environment due to the pool being separate to the thermal suites I feel a restricted swim time in the main pool could be offered for families with children.

Uniqueness of the design and the spa treatments. Staff were polite and hospitable.

Our experience overall was very good and we thoroughly enjoyed our short stay. The Spa facilities are excellent and to be able to swim outside in late October a rare treat.

The seating and paying in the brasserie could be better. We were kept waiting unnecessarily long to be seated as people were trying to pay. Also the bar still lacks warmth despite refurbishment. Our room was exceptionally hot but who would expect this temp in October!

The best is the garden

Room too small, top floor no lift.

It was extremely nice of them to upgrade our room - which we very much appreciated. And the birthday cake and card was a very nice touch,.

I hate to complain when we are privileged enough to afford to choose to stay at a 5 star hotel ... however we both did feel somewhat disappointed by the lack of ambiance in both the bar area and the brasserie. We were also surprised by the attitude of the bar staff: the barman filled my whiskey glass with loads of ice and added the ginger ale without first asking if this is how I wanted to drink my whiskey - and when we ordered brandies in the bar after our meal it was plonked down in front of us - on enquiring whether they did not warm the brandy first (as we have experienced in other four star hotels (never mind five) the response was very lacklustre. Hmm ,,,, interesting attitude! Re our not inexpensive meal in the brasserie ,,, my partner's T-bone steak was very thin and extremely undercooked inspite of him having requested medium rare. We should perhaps have sent it back - but our reticence prevailed! However the breakfast the next morning was excellent - the atmosphere in the brasserie is far better suited to breakfast than to an intimate evening meal! All in all, we had a nice weekend because we were celebrating a special birthday - but would not return to php as it is just too impersonal - inspite of the best efforts of most of the staff!

The service and surroundings were excellent. We played tennis and had a nice relaxing session in the spa. The ascot bar and latymer restaurant were five star!

We requested a menu for the latymer restaurant whilst drinking in the ascot bar and were told this wasn't possible even though we had booked a table

The facilities, the Caribbean bar-b-que, the golf course

The small room (Epsom) we were in, the fact that we would have been charged another 100 Pounds/night for a decent room, the warmth of the room and the fact that the vertical fan didn't come close to cooling it off. As for the next question below, "yes" I'd recommend Pennyhill Park to others but only if they were given a decent room

Immaculate facilities (spa, restaurants, rooms).

Staff: surprisingly unfriendly. We rarely saw any of them cracking a smile. Not 5 star hospitality you'd expect: Clientele: nouveau riche unfortunately doesn't come with manners let alone class. Don't expect only classy, elegant individuals staying as guests but prepare for some shockers: people screaming loudly around the pool, chewing with mouths open, looking like they're using cutlery for their first time in their live....

Beautiful room. Huge indoor swimming pool.