Percy Arms Hotel  

A perfect location for exploring the region. Food was ok.

Very shabby throughout, hallway to room 29 has a awfull smell and was riddled with damp walls. Room was bare and stark with mould all over bathroom window and bedroom door looked like it had just been reclained from a wood salvage yard.

The staff were extremely good, pleasant and courteous.

The part of the hotel we were in was in dire need of renovation. There were damp patches on the walls and paper peeling off the ceiling. The bathroom was poor, although there was plenty of hot water. The only good think about the room was that it overlooked the garden and was on the ground floor - a plus for my husband. I could not therefore recommend this hotel until the necessary upgrading had been carried out.

service from staff was excellent,we held a family function and the staff couldnt have been more helpful, the food was very nice, beds were comfy and the room was very clean.the garden is lovely.

the hotel is in need of renovation,bath rooms updated, corridors recarpeted and decorated, to make the stay even more pleasurable.

For the money we paid we thought it was great! We booked despite all the negative reviews and I'm glad to say our stay was better than we expected. The room was clean and spacious, even though some of the fittings were a little tired. The staff were really welcoming and the food in the restaurant was really tasty. Breakfast on the first morning was buffet style and plenty of it, but on the second morning was freshly cooked so even better. Having read reviews by people who stayed at the same time as us I find it difficult to believe it was the same hotel.

The only negative was that the hotel was in need of an update in some areas.

Staff went out of their way to accommodate additional requests such as flowers, chocolates and champagne for an anniversary suprise for my parents. All staff were extremley friendly and helpful, food was fantastic super quality and reasonably priced gourmet cuisine equal to any 5 star restaurant. We would totally recommend to all who wanted a short break or a evening with nice food.

Bedroom decoration required a little tlc, and didn't really appreciate the dust webs on the ceiling above the bed, however bedding and ensuite were spotlessly clean. All necessities seemed to be provided, hairdryer, tea & coffee facilities, tv, use of iron and ironing board if needed.

Conveniently located. Pub atmosphere.

The staff generally were very helpful and experienced. The food quality & variety in the restaurant was very good. Room facilities were poor overall and bathroom/ shower fittings showed poor maintenance. Generally the hotel requires much improved housekeeping and maintenance (carpets dirty and doors ill matched and unpainted. Noise from adjoining room poorly insulated. In short the hotel requires a major refurbishment and attention to detail on facilities and housekeeping.

Location

Good food, welcoming staff. Central to tourist areas

In need of decoration in parts

Food in restaurant was very good

rooms were very dated

Comfortable spacious room. Friendly staff. Excellent loction for overnight stay when travelling north.

We liked everything apart from the comments below about dislikes. Bedrooms very spacious. The cooked breakfast was superb, although the delicious scrambled egg portion was enough for three people.

On arrival we were met by a man with a very unprofessional unwelcoming attitude. We were very disappointed that although there was a very nice dining room, the area set aside for eating an evening meal had a poor quality pub atmosphere. No complaint about any other member of staff. Although I have said I would recommed the hotel, I would advise any-one to consider having their evening meal elsewhere - no comment about the evening food as we did not try it.