Phoenix Heights By Bridgestreet  

the location was excellent for the price and the rooms were spacious.

- Checking out time was 5hours earlier than check-in time. - Internet access was not free - Reception was far from accomodation

Good well equipped apartment Efficient service

No details on parking No info on restaurants

comfortable bedrooms, modern decoration

orientation of the flat is a bit strange to me- a long hallway when you step into the flat (room 1101) with several doors on each side which lead to 2 bedrooms, a bathroom and the dining room + living room area. To get the key is quite difficult with your luggage and takes sometime to walk to the actual flat. Location not that ideal for west London shopping.

-Perfect flat!! We got a 3-floor maisonette on the 20th floor of the building. -The view was amazing!! We could see all the central London (Shard, Tower Bridge, London Eye etc) from every room. - Very safe location. Only 15 min to City by DLR. -Luxury furniture. -Great quality!!! Real value for money!!

-Keys had to be collected from another place, but I already knew it and it was not a big problem. -Some power trips when switching on the oven.

Our room was very big more than our image, and It was amazing view. I like their comfortable sofa and bed.

Actually,we received a wrong room number, and we confused for half hour. They didn't have enough amenities, shampoo, conditioner and towels. We stayed for 5 days but we used same towels.

Nice aspartame with view. There is near tube station.

Too far away from London City

A great place to stay that's out of the hustle and bustle of the city, but so close to easy transport that it only takes 15 minutes to get to the city! It was great to have a kitchen and lounge room especially with kids! And we watched the NYE fireworks from our balcony! Perfect!!

Greta place for à family.

Overall the location, staff, service and cleaness of the place are excellent....the view from the balcony are excellent....very satisfactory and I would love to stay again at Phoenix Heights for my next visit to London and I would highly recommend this place to anyone.....

Check in and check out time should be revised....ie if check in time 3pm then check out time should also 3pm the next day not 10am

Only a short walk to Underground and DLR and handy for shopping.

Having to go to their other office to collect the key.

Location Style Size Comfort

Very hot

Our apartment (Apt 1102, 4 Mastmaker Lane, Canary Wharf) was in a good location for seeing London. It was a brisk 10 minute walk across the footbridge to the tube station, 15 minutes with the stroller. From there, you could get anywhere you wanted in London. The views were lovely and the apartment was spacious and made a good impression. The building felt safe and secure. There were plenty of dining options nearby, lots of things to see if you didn't feel like venturing out far, and online grocery delivery was also an option for this location through Sainsbury's.

When we first walked in the building, we were hit with the smell of rotting rubbish (on the first floor). This stayed throughout our trip, probably coming from the rubbish room. There was a strange smell in the hallway on our level which, by the end of our 5 day stay had started to creep into the apartment. Their cot rental is too expensive. I would advise people to use a baby equipment hire company in London that offers delivery. We found one for half the price using Google but, in the end, were able to bring our own. Our other trips to London have always included a free cot when you stay somewhere, so do your research. There were no facecloths provided and for 3 adults and 1 toddler, they only gave us 2 hand towels and 2 bath towels. There was something wrong with the thermostat during our stay. The lowest we could get it to go (despite reading and following all of the instruction manuals) was 24.5C. We ended up spending a lot of time with the windows open. Overall, we were glad with the rental (price, location, appearance) but they could improve in a few areas.

The location was good for the tube and facilities were good

The only problem we had was when we booked in. The reception is not at the apartment itself it is a mile down the road. We were not inform about that, so as you can image we had unload the car and walked over to the apartment to find out that the reception was a mile away so we had to load the car again. Apart from that everything else was all good.

Good quality facility in excellent location

Having to collect the key from Westferry Circus

Friendliness of staff, comfort and space available, quality of furnishings.

No parking available in premises, although this is a fairly minor issue as there are off-site parking alternatives suggested by the staff.

Very clean and spacious with good amenies.

The distance between the location to check in and the apartment location is miles away. It is long walk, at least 20 mins walk and it is not a comfortable walk if you have a lot of luggages and children.

It is ideal for business people working for a couple of days in the docklands. The appartment is spacious and every is very tidy.

It is a shame you have to pick up the key at a different location

Its location is very beautiful, near the tube and about 5 minutes of a great shopping centre, with a supermarket. The view is absolutely amazing and the apartment's equipment is excellent.

The bridgestreet is excellent.

The worse of the apartments is that you must pay for have internet.

I liked the location which is 10 min walk from tube stations. The building is new and in new area.

The staff are not friendly. Collecting the keys from Circus Apartments.

Nice apartment, normal household facilities do was excellent to have a washing machine!!

Wifi too expensive.. No air con

Overall is was good, clean & nice & tidy. Bathroom was Execellent. Ideal for a family as the parents can have their privacy.

It was too hot. & there was no way to make the room cooler apart from 1 desk fan.

Good apartment in a good location, nice and spacious, all good

The apartment is neat and cosy while the location is superb. I really enjoyed my stay.

I wonder why a two bedroom apartment will have one toilet. this is the first apartment in the whole world that has only one toilet in a two bed room apartment.