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4 Mastmaker Road, Tower Hamlets, London, E14 9AJ, United Kingdom – Show map – Subway access
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108 verified reviews
They speak your language!
Phoenix Heights By BridgeStreet's staff speaks: Polish, Lithuanian, Italian, Spanish, English
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WiFi is available in all areas and charges apply.
No parking available.
Airport Shuttle (surcharge), Laundry, Dry Cleaning
Paid WiFi, Safe, Non-smoking Rooms, Family Rooms, Elevator, All Spaces Non-Smoking (public and private)
Polish, Lithuanian, Italian, Spanish, English
3:00 PM - 12:00 AM
10:00 AM - 10:30 AM
Cancellation and prepayment policies vary according to apartment type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children or adults are charged GBP 24 per person per night for extra beds.
All children under 2 years are charged GBP 24 per person per night in a crib.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 108 reviews
Value for money
Show reviews from:
April 28, 2015
Lovely apartment; excellent views (20th floor). Short stroll to Canary Wharf. Convenient to transport, shops. Easy to get into central London and other areas of tourist interest due to train connections. I have stayed once before, and I have 2 additional bookings coming up. I would not hesitate to recommend it.
April 11, 2015
Had to collect keys from another apartment block 10 to 15 mins walk. As we'd travelled into London and were tierd we got a cab which cost £8 - perhaps this should have been complimentary?. The only other minor issuea were that 2 of the Windows were filthy, water in fridge cost £2.75, only 1 dishwasher tab for 2 nights stay and Wi-Fi was not free. Otherwise a nice apartment.
Nice clean flat, as described
March 8, 2015
There was an unpleasant smell in the flat the whole time. No free wifi. The furniture was only average for the cost. You have to pick up the key in Westferry which is inconvenient and the front door did not work properly.
The bathroom was very clean
February 25, 2015
Having to pay for Wifi access
February 22, 2015
You need to pay for WiFi.
Standard and size of accommodation
February 1, 2015
The receptionist was fair at times but quite rude
January 4, 2015
big and clean, close to tube and DLR with lots of shop and grocery stores newarby
January 3, 2015
The bed was to soft. The all flat was to hot. The night reception was empty at our arrival and we had to call with the Taxi UK number because there was no answer from our Swiss phone. We spent a lot of time waiting someone to wash is face.
The position. 14 floor was excellent, the view. Vicinity of public transportation .
January 2, 2015
The wifi rate was excessive (6 pounds for one hour).
The appartment was quiet and confortable, with an amazing view on the river and the rooftops. Easily accessed by the DLR. We ate at home several times, and had all the equipement we needed. The neighbourhood seemed very safe, even late at night.
December 17, 2014
The apartment was a little too hot for my liking.
Staff were friendly. Got upgraded to a lovely 2 bed apartment. Amazing views, canary wharf station is walking distance, jubilee mall is on your door step.
December 10, 2014
September 26, 2014
No real shopping in the area and not many places to eat but we did find a couple of smaller Tesco stores need by and they didnhave everything we needed. The office to pickup thenkey can be difficult to find and although they say it is within walking distance I personally would not want to attempt the walk!
Although away from the core of London in Canary Wharf itmwas easy to get to all the attractions via the DLR and nearby tube station. Very quiet in the evening with no street noise (although we were on the 19th floor so I didn't expect any)
September 5, 2014
Starting from staff to the amenities provided in the house was great and perfect! Good size rooms, great for family and friends!
August 5, 2014
Proximity to DLR and underground station.
August 3, 2014
all of it
out of here
July 14, 2014
Large, functional apartment with all amenities. Crocery shopping, tube station and bus close by. Very clean apartment when we arrived, very forthcoming staff. Try going for a morning run along the themes boardwalk, it's great!
July 13, 2014
A little difficult to sort out at the beginning how to check in :)
Super clean, comfy and great size.
July 6, 2014
Small damages on coffee table.
Area, view, close to tube station, price, facilities.
July 4, 2014
Total lack of parking!
June 24, 2014
The location of reception is not good and I can't find it and its stuff easily, so I spend some time when I was arrive out side
All things are good(location& furniture)
June 23, 2014
What a little gem. Highly recommended for business or leisure. Great base, fantastic apartment and a brilliant member of staff to welcome you and settle you in
June 19, 2014
Gaining access was a little harder than I might have expected but not an issue.
Location and property
June 17, 2014
The staff could have done better - they don't struggle to show they don't like their job! Receptionist was bad! Check-in was in a different location and this wasn't very clear. Corridors muggy
The apartment was comfortable, nice view too
June 17, 2014
Very dirty lobby, ellevators and entrance.
June 10, 2014
The DLR running close by until late and early in the morning makes quite a bit of noise. Still, we were able to have a comfortable night of sleep.
The location was perfect for visiting London. Very close Canary Wharf station. The view over London is stunning.
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